Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

She tried to load card i just bought said there was nothing…

Customer Question
She tried to load...

She tried to load card i just bought said there was nothing on it

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Its a iphone

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Can you see if the card was loaded

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
12/29/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Where did you buy the card from?

Ask Your Own Mac Question
Customer reply replied 7 months ago
Kroger's in Hillsboro Ohio
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Was the code on the back scratched off when you got it?

Ask Your Own Mac Question
Customer reply replied 7 months ago
Could you just look at the cards if it was loaded in used
Customer reply replied 7 months ago
Xrzmdw7v8tvw4hm2
Customer reply replied 7 months ago
No it wasnt
Customer reply replied 7 months ago
The card number is *****
Customer reply replied 7 months ago
Are you still there
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I am still here. Sorry.

Ask Your Own Mac Question
Customer reply replied 7 months ago
Can you see if the card was loaded and used
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

It is likely that you gave her a wrong code. Did you scratch off the back?

Ask Your Own Mac Question
Customer reply replied 7 months ago
I did
Customer reply replied 7 months ago
I gave her the code again she said that's the code she used
Customer reply replied 7 months ago
hello
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Then you can reach Apple Care at ‭(866)(###) ###-####. Ask for customer relations. They will let you know what they can do. Ok?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
2,720 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My Russian fiancée bought iPhone 8 in March. Purchased from
Hi , My Russian fiancée bought iPhone 8 in March. Purchased from Verizon activated for 30 days of support. She used the phone for weeks. Then she went back to Russia. The phone doesn't work there. … read more
Harry
Harry
2,179 satisfied customers
It is an itunes card i can get it to actvation. I jusyt
it is an itunes card i can get it to actvation JA: When did you last update iTunes? Customer: i jusyt bought it about 30niny=uts JA: What have you tried so far with your iTunes? Customer: yes JA: Anyt… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
Day before yesterday I bought a iTunes card for my girl
day before yesterday I bought a iTunes card for my girl friend and when she went to use it it said the card had already been used. there fore i spent $100 that she can not use. How can this be fixed … read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
I got a itune card for a friend and she tried to down load
I got a itune card for a friend and she tried to down load it and its reply was there was nothing on it … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I bought a ipohne 6s, Sent to soon, bought a iphone 6s that
bought a iphone 6s that was supposed to be for Verizon but they can not get the sims card to work. Any ideas? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I bought a iPhone off a friend of mine and she cannot
hi I bought a iPhone off a friend of mine and she cannot remember her password ***** she never synced it to iTunes what can we do … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
I downloaded the 10.3 update to my ipad and iphone. ipad is
I downloaded the 10.3 update to my ipad and iphone. ipad is fine, but phone is locked on 6 digit code. i turned 2 way verifications off on ipad and its fine. but phone keeps asking for 6 digit code.it… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
My phone won't shut off, Its stuck, My phone is just over 1
My phone is just over 1 year old - bought it in Jan 2016 … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My, i bought my daughter an iphone,but cannot put in her
i bought my daughter an iphone,but cannot put in her email account and it says it does not recognize her number help!! … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
My friend has an IPhone (I think the next to latest model) I
My friend has an IPhone (I think the next to latest model) I am not familiar with them at all. Anyway it crashed to black screen. She took it to the Apple Store and they told her it was just a screen,… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
MY DAUGHTER PUT ICLOUD /FIND ON HER IPHONE 4S SHE HAS NOW
MY DAUGHTER PUT ICLOUD /FIND ON HER IPHONE 4S SHE HAS NOW CHANGED NETWORK AND WHEN I PUT SIM IN AND TRY TO ACTIVATE PHONE IT ASKS FOR HER ICLOUD ID AND PASSWORD OF COURSE ONLY BEING 12 SHE CANNOT REME… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
I bought a reconditioned ipad for my daughter on your website
I bought a reconditioned ipad for my daughter on your website a year ago. It crashed after 6 months so she returned it and got another. Now it is completely frozen. I don't think it is fair when I pai… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Hi, I accidentally dropped my iPhone 4 from a height of about
Hi, I accidentally dropped my iPhone 4 from a height of about a foot roughly fifteen minutes ago. When I picked it back up, it wouldn't turn on. Since similar things have happened before, I decided to… read more
Cris
Cris
62 satisfied customers
Hi! Im having a minor dilemma which Im hoping you can
Hi! I'm having a minor dilemma which I'm hoping you can help me with. This summer I purchased an iPhone 3GS for my wife as a birthday present. The problem I had was she always wanted an iPhone but at … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My phone was working fine and I plugged it into the computer. Itunes
My phone was working fine and I plugged it into the computer. Itunes automatically started up and was working fine and recognized my iphone.I got a pop up saying the was a newer version and asked if i… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
I dont have a Mac - I have a dell. I am trying to up date
I don't have a Mac - I have a dell. I am trying to up date a bridge card game I have. Their support system said for me to contact your company. I have an iphone 3g. can you help me.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
help! My macbook crashed and died and all of my itune music
help! My macbook crashed and died and all of my itune music I purchased disappeared. Then i dropped my iphone and had to get a new phone. Is there somewhere that all my previously purchased itunes son… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I have a I phone that I would like to restore to its previous
I have a I phone that I would like to restore to its previous state. This Iphone was cracked, as in decrypted. My wife thought she was doing me a favor by downloading the new software. My phone used t… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x