Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I need a new Apple ID&password. Thanks Ithink someone else…

Customer Question
I need a new...

I need a new Apple ID&password

Technician's Assistant: When did you last change your password ***** Apple ID?

Thanks Ithink someone else in this house changed it on mem

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes it says this email address is all ready being used (it is me )

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
12/28/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Do you want a new one or to fix the password ***** an old one?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
After resetting my I-Pad i have request "Activation Lock"
after resetting my I-Pad i have request "Activation Lock" this Ipad is in our house for over 6 years and we cant remember all details, can you please help … read more
Divyansh Pagaria
Divyansh Pagaria
Bachelor\u0027s Degree
4 satisfied customers
IPad is locked due to forgotten password Not connected right
iPad is locked due to forgotten password Not connected right now to laptop if that makes a difference my email is***@******.*** or***@******.***. Is this a start or should I be connected to lap top? T… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I don't remember my password. 5 years ago. I changed my
Yes. I changed my e-mail address so apple doesn't recognize it. We need to update e-mail address. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
It's been locked "for security" and indicates someone used
It's been locked "for security" and indicates someone used "where is my Iphone." and I don't have an Iphone. It also won't accept the correct bd. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I want to change my password, i no longer use my Bellsouth
i no longer use my Bellsouth email but changed my password ***** few days ago so that I could get Dropbox and buy from itunes … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I received a message this morning that someone is trying to
I received a message this morning that someone is trying to login to my account from Louisiana.I changed my email login and password ***** my iPad but I am still getting the message from my phone … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
87 satisfied customers
Need new Apple id. I don't need a new password. First I need
I don't need a new password. First I need a new Apple id … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I forgot my password and when I try to get help I am told to
I forgot my password ***** when I try to get help I am told to complete the telephone number I gave two years ago. I have moved and I have a different phone number. I don't know what to do. HELP1 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
I reset my IPad, now I'm being asked to sign in with email
I reset my IPad, now I'm being asked to sign in with email address and new password, but telling me either Id or password ***** ***** If one way seems to work, … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have lost my password to can you help me. Ithink when i
Hi i have lost my password ********@******.*** can you help me … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
It says I have to activate my iPad. Can not remember iCloud
It says I have to activate my iPad. Can not remember iCloud ID or password … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have an iphone4 which was passed on to me from someone who
i have an iphone4 which was passed on to me from someone who is now deceased and Ive had it for many years now. All of a sudden it needs to be unlocked and I have no idea what the original owners Apple ID or password ***** Can you help me … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Someone else set up a passcode on my new Iphone. Don't know
someone else set up a passcode on my new Iphone. Don't know anything about an IPhone. changing from one service to another and from ANDROID TO iPHONE. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Help! I downloaded the latest update ipad, and now I can't
Help! I downloaded the latest update for my ipad, and now I can't get into it. It's asking for an activation code. I have an apple account, but the activation log in is not accepting my user id or pas… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I just changed my Apple ID because I can't get into the app
I just changed my Apple ID because I can't get into the app store and it still is askin me for the Apple ID for someone called [email protected] com. I have no idea who this is!!! Can you please solve… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I can't get my email because my Apple ID has not been verified
I can't get my email because my Apple ID has not been verified you sent me an email to verify but I can't receive emails can you texts me the verification… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I cant recover my apple ID...tried to get a new one several
I can't recover my apple ID...tried to get a new one several times with a password XXXXX apple keeps telling me that someone else with my email address has that ID and won't let me get an apple ID als… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
trying to set up new ipad saying invalid email address ....apple
trying to set up new ipad saying invalid email address ....apple id is already being used. reset a forgottne passwore at ... help!… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x