Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I do not have the proper e-mail address recognized by Apple.

Customer Question
I do not have...

I do not have the proper e-mail address recognized by Apple. I must have changed it and do not know how to determine the correct one

Technician's Assistant: What version of iTunes are you using to sync your Apple device?

It is for my iphone modes 1549

Technician's Assistant: When did you last reboot?

One week ago.

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
12/28/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 6 months ago
I have requests to update the itunes app but cannot do it without connecting to the store
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Do you know your Apple ID?

Ask Your Own Mac Question
Customer reply replied 6 months ago
I do not want to pay $39 for remote
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Then don't. No one is forcing you, in fact my message tells you to ignore it if you read the message I wrote.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Do you know your Apple ID?

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Have you gone to iforgot.apple.com to reset the password ***** that Apple ID?

Ask Your Own Mac Question
Customer reply replied 6 months ago
no. I did not realize that it is the location to do a reset
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Let me know if you need any help. This should do the trick though.

If finished please take a moment to rate my service.

Ask Your Own Mac Question
Customer reply replied 6 months ago
Thanks
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Please take a moment to rate my service.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
2,492 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I don't remember my password. 5 years ago. I changed my
Yes. I changed my e-mail address so apple doesn't recognize it. We need to update e-mail address. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My ipad went into an activation lock and i don't remember my
My ipad went into an activation lock and i don't remember my user name of password … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
My Apple ID is rejected, & I can't reset (e-mail doesn't
My Apple ID is rejected, & I can't reset (e-mail doesn't arrive). My username is "*****@******.***" - which, of course, is one of my e-mail addresses. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
I lost my iCloud password, what can I do? My iMac, iPad and
today, had problems with vpn then ended up changing iCloud password. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I updated my iphone and it asked for my e-mail address> when
I updated my iphone and it asked for my e-mail address> when I typed it in it said it wasn't my address. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,323 satisfied customers
I need, I need remove the Icloud from my phone I have an I5.
I need remove the Icloud from my phone I have an I5. and started to set up icloud , put in email address and continued . When it would nlt let me select a password ***** Irealized I put in the wrong email address. I entered***@******.*** ( not my email address ) … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
I forgot my password to my apple ID on my iPhone, and also
I forgot my password ***** my apple ID on my iPhone, and also don't remember the password ***** my e-mail account. How do I change the default apple ID on my iPhone? … read more
Jon
Jon
Bachelors Degree
700 satisfied customers
I am having issues with either my server/e-mail account or a
I am having issues with either my server/e-mail account or a setting in my MacBook Pro. Seems I see a message and within seconds it dispears. Also many times I scans a message leacing it in my in-box.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I am a recent widow. My husband encoded all s logins and
I am a recent widow. My husband encoded all his logins and passwords but did not leave a key for the codes. I have been using my husband's iphone and yesterday it showed that an update was available. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Hello. When my little sister bought her iPod a few years ago,
Hello. When my little sister bought her iPod a few years ago, she "married" it to my e-mail address. I want to create an Apple ID for my new iPhone 4S, but I wanted to use this e-mail address. Is ther… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Just bought a new I Phone and my husbandd also has one. We
Just bought a new I Phone and my husbandd also has one. We share the same E-Mail but it wont let me use the E-Mail to register since he has already registered using the same E-Mail addesss. We only ha… read more
Cris
Cris
60 satisfied customers
my apple id [email protected]; but I have not used that
my apple id [email protected]; but I have not used that e-mail address in a couple of years to get e-mail, and don't know how to get into it any more. Can I create a new apple ID with my current e-mail… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
How do I change my apple ID (my e-mail address) on my apps
How do I change my apple ID (my e-mail address) on my apps program on my IPhone? It said it "e-mailed a letter telling me how to verify my Apple ID but I never received it because the "Apple ID" they … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I just got an ipod touch & have tried to set it up, but I set
I just got an ipod touch & have tried to set it up, but I set up my initial e-mail [email protected], which is my address. Then it asked for a different one for icloud, so I set [email protected] That … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have a problem with conflicting user IDs and passwords on
I have a problem with conflicting user ID's and passwords on iTunes. When I bought my iPad 6 months ago, I used the e-mail address I had at the time (call it User ID #1 + password #1), and it worked f… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I have been trying to get Itunes to download a purchased app
I have been trying to get Itunes to download a purchased app for a week. It just keeps telling me my address is wrong!!! I can't get iTunes to even respond back when I try to send an e-mail to them on… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My phone freeze in itune screen after I try to download some
My phone freeze in itune screen after I try to download some apps.Power on and off but still the same.Computer not recognized a device. Please send answer to this e-mail [email protected] It stock in re… read more
Omer Mushahwar
Omer Mushahwar
Bachelor\u0027s Degree
237 satisfied customers
How do I setup my new iphone on my computer for itunes store-
How do I setup my new iphone on my computer for itunes store- I forgot my password XXXXX user name.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x