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Not an Apple device. I'm trying to download iTunes software…

Customer Question
Not an Apple device...

Not an Apple device. I'm trying to download iTunes software to my new window 10 laptop and I keep getting an error message. Help.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

HP windows 10

Technician's Assistant: When did you last update your iTunes?

Several months ago o

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

N my old laptop with windows 7

Submitted: 6 months ago.Category: Mac
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Answered in 1 minute by:
12/28/2017
Mac Support Specialist: Jason Jones, Mac Technician replied 6 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,251
Experience: Several years of supporting Mac systems.
Verified

Hello,
I look forward to helping you today.

May I ask what the error message is?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 6 months ago
Don't remember exact message. Something like an errors has occurred, you can't finish and need to rerun download. Which I did 3 times.
Mac Support Specialist: Jason Jones, Mac Technician replied 6 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 6 months ago
No thanks. I'm not paying you to fix this connection and download that should work on a brand new laptop. Ill check with Microsoft.
Mac Support Specialist: Jason Jones, Mac Technician replied 6 months ago

I agree, that all things should work as they should. I don't work for free, however. Do you want me to leave this open? Microsoft will not be of much help.

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