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I did a password recovery on November 25, 2017. I recently…

Customer Question
I did a password...

I did a password ***** on November 25, 2017. I recently tried to load an update and it did not recognize my password. I am stuck once again.

Technician's Assistant: What version of iTunes are you using to sync your Apple device?

I don't know.

Technician's Assistant: When did you last reboot?

Do you mean to turn everything off?

Submitted: 6 months ago.Category: Mac
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Answered in 3 minutes by:
12/28/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Go to iforgot.apple.com and reset your password. Once done you should be able to sign in.

Please let me know if that is not the case.

Please take a moment to rate my service.

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