Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have an IPad air2I updated it and I couldn,t open it they…

Customer Question
I have an IPad...

I have an IPad air2I updated it and I couldn,t open it they ask for the barcode I dont,t know the bar code and i can,t remember it ifI have what is the way to make it work

Technician's Assistant: When did you last change your password ***** Apple ID?

I never change it I use to type for numbers to open it but the barcode is6

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I don,t know how to do it I m computer illiterate

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
12/28/2017
Mac Support Specialist: Cris, Mac Specialist replied 7 months ago
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 7,018
Experience: 4 years Mac Specialist, Apple Certified.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Your iPad has a numerical passcode you do not know is that correct?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I haven't used my ipad for over a year and forget the
I haven't used my ipad for over a year and forget the passcode. right now it is disabled for 1 hour because i tried too many time with the wrong code. Is there a way to reset the code? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My Apple ID has been disabled. I have changed my password a
My Apple ID has been disabled. I have changed my password ***** few times but I. … read more
Jon
Jon
Bachelors Degree
733 satisfied customers
I forgot my username and password for my iPad and it won't
I forgot my username and password ***** my iPad and it won't let me open up settings to reset … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Frozen Mac desktop. How do ohhh ok I'll go try that. Not
Not yet. I'll go try this. I'm a retired 71 year old teacher and polio survivor. I can be slow at times.… read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
140 satisfied customers
I can't remember my pass code. Ipad. I don't know. I've had
I updated my iphone and it asked for a password ***** I thought that was why my ipad had suddenly started asking for a pass code that i didnt want … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I changed my email from to now I forgot my password. I
I changed my email from***@******.*** to***@******.*** now I forgot my password … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Someone called me today and said my account has been hacked.
Someone called me today and said my account has been hacked … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
463 satisfied customers
I keep getting redirected to an Amazon congratulations gift
I keep getting redirected to an Amazon congratulations gift card pop up … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I do not know what's going on my Apple device for some
I do not know what's going on my Apple device for some reason I've been locked out of Facebook I do not know why I cannot tell you but this is my accounts ginger and Rosie to forever you guys keep sen… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
My Apple ID password isn't working. I have tried to reset
My Apple ID password *****'t working. I have tried to reset password ***** I need. 6 digit verification code. Which apple is supposed to email to me and I never receive the email … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Is there any way to find the number that activated my iTune
is there any way to find the number that activated my iTune card … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,333 satisfied customers
Cant get images downloaded from iTunes to my iPhone because
Cant get images downloaded from iTunes to my iPhone because itunes is using iCloud library instead of an external storage device library. How do I get it to change libraries? … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I am locked out of my Ipad from apple,I cannot remember my
I am locked out of my Ipad from apple,I cannot remember my password,I have had it 5 yrs.they say my IPhone was looking for it,I wanted my new laptop to sync with I pad,not a phone,I don"t have a IPhon… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
My mom has an iPad mini2. The iPad is asking password
My mom has an iPad mini2. The iPad is asking for her password ***** she can't remember it. I do have her Apple ID tho. How can I reset this iPad to set it up from scratch?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Installed latest iOS on iPad and updated pandora app. Can't
Installed latest iOS on iPad and updated pandora app. Can't open Pandora even after reboot and reinstall of app… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Lost my iPhone 6 Plus about 5 hrs ago . Did not know you had
Lost my iPhone 6 Plus about 5 hrs ago . Did not know you had to download the Find My Phone App ... Now when I use one of. My IPads to try to find. my phone , there are about 4 IPhones there without an… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I did the ipad restore, got to the waiting on ipad then got
I did the ipad restore, got to the waiting on ipad then got a message of unable to restore error code 4005… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Hi, I am new to the world of MACs and IOS 5 / Mac Books.
Hi, I am new to the world of MAC's and IOS 5 / Mac Books. I need to be able to use a IOS 5 Compatible barcode scanner with a Web Base Application I run. The trouble is when I pair the device to either… read more
Techie_Ben
Techie_Ben
Software Engineer
Master\u0027s Degree
1,444 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x