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Trying to install macOS High Sierra ...messages say to "Log…

Customer Question
Trying to install macOS...

Trying to install macOS High Sierra ...messages say to "Log in as an administrator" -- I entered my name and password ***** when I click "Add helper' it won't work. Please provide more specifics for me. Thanks. Carolyn

Technician's Assistant: When did you last change your password ***** Apple ID?

Changed password ***** an hour ago per instructions.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I believe that I did reset password ***** online with codes that came to my phone.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I just want to install macOS High Sierra.

Submitted: 6 months ago.Category: Mac
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Answered in 4 minutes by:
12/28/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,494
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.
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Customer reply replied 6 months ago
While I received a link from you, the response is that "no such address" exists. I think I have to try something else. Please rescind the $5 payment as your site has been unable to help me. Thanks. Carolyn Moilanen
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Can you see this message? Do you want help or a refund?

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