Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I keep getting charges that I dont know what they are for. I…

Customer Question
I keep getting charges...

I keep getting charges that I dont know what they are for. I am trying to get into my Ipad information and forgot my passwork

Technician's Assistant: When did you last change your password ***** Apple ID?

I tried today but it did not work

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I tried with my apple ID verification

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
12/28/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Is this in iTunes?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Help to get my apple verification ID. Apple ipad Air 64GB
apple ipad Air 64GB purchased purchased May 2014. It has been given to me by a family member who reverted it back to factory standard & I've yet to use it. … read more
Jon
Jon
Bachelors Degree
700 satisfied customers
It is on my IPhone and IPad. It keeps saying Apple is
It is on my IPhone and IPad. It keeps saying Apple is disabled I need it back on … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iPad is showing activation error on the screen. I cannot
My iPad is showing activation error on the screen. I cannot get anything else on the screen … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I need to help getting into my iTunes account. I don't have
hello, I need to help getting into my iTunes account. I don't have phone, I am trying to activate an iphone but when I try to reset my password ***** sends the verification code to my cell. Is there a… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I changed my password - accepted on my ipad but my iphone
I changed my password ***** accepted on my ipad but my iphone just “hangs” even tho I can use iphone. Why and how can I fix?? … read more
George Sibiya
George Sibiya
PhD
309 satisfied customers
I simply forgot my password. I forgot my password. Email is,
I don't think so. I'm not smart when it comes to internet Please keep it simple. Email is accessed via safari on my ipad… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Imy name is Sigrun and I work at Olduselsskoli. In Iceland.
In Iceland. Ipap! We have some problems with our apple id … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I cant unlock my ipad. I have never changed it.. Dont know
I cant unlock my ipad. JA: When did you last change your password ***** Apple ID? Customer: I have never changed it.. JA: Did you try resetting through Apple's online account reset tool? Customer: Don… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a password for my Apple Id .. but cannot log onto my
I have a password for my Apple Id .. but cannot log onto my Ipad. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I forgot my six digit Apple ID verification code to open my
I forgot my six digit Apple ID verification code to open my iPhone. I use a four digit code to open my Mimi iPad but phone requires the 6 digit. For awhile the code was 319560 but I got to foolo … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Need a verification code. It's for a new iPad.been given
It's for a new iPad.been given two.screwed up first one & second doesn't work … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
How do I restore my password without erasing all of my data.
How do I restore my password ***** erasing all of my data. Never have used iTunes for backup. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I am trying to use my iPad it keeps asking for to put a
Hello, I am trying to use my iPad it keeps asking for to put a verification code in on my iPad but there is no where to put it. I keep getting verification codes on my phone but can't find the window … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
I had a note that someone is trying to get into my Apple.
I had a note that someone is trying to get into my Apple. … read more
Jon
Jon
Bachelors Degree
700 satisfied customers
Need to reset my password for my phone.. i dont know?
took it my verizon dealer to get it fix..they could not fixit..had me go online with apple..they gave this web site... … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have and apple id forgot the password, i can not tell you
no it is asking to up date with an id***@******.*** but i do not know the passwork … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I forgot my Apple password. Have a new I-pad that I am
I forgot my Apple password. Have a new I-pad that I am trying to set up. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am the owner of an iPad that I've had 5 year. Now Iam
I am the owner of an iPad that I've had for over 5 year. Now Iam locked out of it.. I am being asked to enter the Apple ID and password ***** used to set up icloud.. problem is I don't remember them, … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x