Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am receiving messages that someone is trying to log into…

Customer Question
I am receiving messages...

I am receiving messages that someone is trying to log into my apple account around Kansas City MO. I have reset my password ***** and after confirmation, I have not been locked out for an incorrect password.

Technician's Assistant: When did you last change your password ***** Apple ID?

About five minutes ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes yes

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
12/28/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,705
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Where do you live and who is your provider? Do you have any devices out in the world besides the ones you own at your home?

Have you thought about enabling two-factor authentication?

Ask Your Own Mac Question
Customer reply replied 7 months ago
I’m in Winston OR
I have no device out of my location
Customer reply replied 7 months ago
I use two step verification
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

With Apple?

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Do you have a VPN?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,705
2,705 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I received a message on my ipad that my apple id and
i received a message on my ipad that my apple id and password ***** now being used on a new phone. I do not have a new phone … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I got locked out of my iTunes acct. About 2hrs ago, and 2
about 2hrs ago, and 2 times prior within the last couple of weeks and it continues to not accept my login … read more
Divyansh Pagaria
Divyansh Pagaria
Bachelor\u0027s Degree
4 satisfied customers
I keep putting in the correct email and correct password and
I keep putting in the correct email and correct password ***** it says I am locked out and they don't recognize me and that my session has timed out … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Im locked out of my account and there is activity that is
im locked out of my account and there is activity that is not me … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Forgotten password. Don't remember. The phone I am taking to
The phone I am taking to you about is my Mother in law's. I am contacting you on my phone. Should we contact you using her phone?… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I purchased a Apple Iphone 7 yesterday. I am trying to get
I purchased a Apple Iphone 7 yesterday. I am trying to get my emails set up, my Facebook and I keep getting the screen to give my email address and Password. I type in what I have listed for my passwo… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My Iphone 6 plus is locked up due to lost pass word. Latest
My Iphone 6 plus is locked up due to lost pass word. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Emailed an Apple ID recover request yesterday and week ago,,
Emailed an Apple ID recover request yesterday and week ago, , acct locked by Apple. Haven't heard from Apple what to do next … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Forgot iTunes password and account is locked after I reset
Forgot iTunes password ***** account is locked after I reset password … read more
Justin Johnson
Justin Johnson
Mac Genius
2,705 satisfied customers
Locked out of my iPad. Tried my user name and password but
Locked out of my iPad. Tried my user name and password ***** they show as incorrect. Screen says someone used the Find My iPhone link but I don't have an iPhone. … read more
Cris
Cris
62 satisfied customers
I can't get into my e-mail account on my user account on my
I can't get into my e-mail account on my user account on my MACOS Sierra Version 10.12.6 … read more
Justin Johnson
Justin Johnson
Mac Genius
2,705 satisfied customers
I did an update and now I have to sign to i cloud but I
I did an update and now I have to sign to i cloud but I don"t remember password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
A while ago I got my phone locked due to my IPAD being
A while ago I got my phone locked due to my IPAD being stolen. However recently I gave it to my mother. She let the battery go flat and when she charged it again it had locked her out. No matter what … read more
Michael
Michael
CEO
Master\u0027s Degree
209 satisfied customers
I cannot log into my Apple Mac even after resetting my
I cannot log into my Apple Mac even after resetting my password … read more
Justin Johnson
Justin Johnson
Mac Genius
2,705 satisfied customers
My account has a security lock on it, I have no idea why
My account has a security lock on it, I have no idea why with the exception that someone else was playing on my computer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My home button isn't working. 6s, I actually just bought it
I actually just bought it from someone because it wasn't working. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
Helo! My Apple ID has been disabled... What can I do now?
helo! My Apple ID has been disabled... What can I do now? … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I have a ipad and I forgot my password I cannot even get
I have a ipad and I forgot my password ***** cannot even get into my I pad. What do I do. Thank you … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x