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I have viruses which has totally disabled me from logging…

Customer Question
I have viruses which...

I have viruses which has totally disabled me from logging on/ off my MacBook Pro

Technician's Assistant: What Operating System (OS) are you running on your MacBook Pro?

What doI do

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your MacBook Pro? What have you tried so far?

Unable to Disney thing

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Happened last evening

Submitted: 6 months ago.Category: Mac
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Answered in 3 minutes by:
12/28/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Alright well we can reset your password ***** macOS Recovery. Have you tried that yet?

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