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I cannot purchase Alexa app due to fact that App Store does…

Customer Question
I cannot purchase Alexa...

I cannot purchase Alexa app due to fact that App Store does not recognize me...i sent new credit card #***** will not accept, also changed password, which store does not recognize

Technician's Assistant: When did you last change your password ***** Apple ID?

Today the password..credit card also today because other card 3 was changed by card company due to someone using one on file

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I do not have Mac.. did not realize i had contacted Mac

Submitted: 6 months ago.Category: Mac
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Answered in 4 minutes by:
12/28/2017
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,917
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

What app store? For android or for Apple products?

What type of email is associated with your login after the @sign?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or

are you on another device? Please clarify make and model.

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Mike
Mike, Mac Medic
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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