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I don't remember my Apple ID, or password. Don't remember. A…

Customer Question
I don't remember my...

I don't remember my Apple ID, or password.

Technician's Assistant: When did you last change your password ***** Apple ID?

Don't remember. A few months ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. Didn't know about it.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I bought my first iphone yesterday. Don't even know how to turn it on.

Submitted: 6 months ago.Category: Mac
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Answered in 3 minutes by:
12/28/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

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Customer reply replied 6 months ago
I would love to have you fix it.
I also need some info on my new phone, but maybe if I get the iPad straightened out, I can figure it out.
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Well we need to know your Apple ID or I am shooting in the dark... Do you at least have an idea?

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Customer reply replied 6 months ago
Would it cost anything if I went to the Apple Store. I have hesitated having an I phone because of the price, and already, every time I turn around its more money.
What was the $5 dollars for? I thought that was for help.
Customer reply replied 6 months ago
Maggie 10, Chefathome2
Customer reply replied 6 months ago
Should have been, or, Chefathome
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

It does not cost anything to go to an Apple Store. Would you rather do that?

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Customer reply replied 6 months ago
Well, it's -10 degrees here. But do you think that would be better?
Customer reply replied 6 months ago
What was the $5 for?
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Give Apple Care Tier 2 a call, ‭(866)(###) ###-####

Tell them you want Tech Support. Tell them you are unable to reset your Apple ID and Password ***** access your email and they will be able to help, ok?

Please take a moment to rate my service.

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Customer reply replied 6 months ago
Ok
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Have a wonderful day!

Please take a moment to rate my service.

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