Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

My I phone 7 is frozen. The apple symbol is frozen on the…

Customer Question
My I phone 7...

My I phone 7 is frozen. The apple symbol is frozen on the black screen.

Technician's Assistant: Have you tried a force reboot on your iPhone 7 (pressing and holding the On/Off button and the Volume Down key)?

I just now tried that. The screen is now completely black. Should I be doing anything else right now or just wait for it to come back on?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I just want to know what to do next.

Submitted: 1 month ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
12/28/2017
Mac Support Specialist: Cabletech, Computer Support Specialist replied 1 month ago
Cabletech
Cabletech, Computer Support Specialist
Category: Mac
Satisfied Customers: 377
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

Ask Your Own Mac Question
Mac Support Specialist: Cabletech, Computer Support Specialist replied 1 month ago

Before we begin, I would like to explain how the site works if this is your first visit here. The page you are viewing offers ads for things like secure desktop connection and a phone call. These are not asked by me and I will explain in our conversation if doing one of those things would help make troubleshooting easier. If you request to do either one, I would be happy to do it with you regardless.

If you are prompted during our conversation to rate me, it is as simple as choosing between 5 stars at the top right corner about my service today. Hopefully, I will earn 5 stars today. It is the only way I receive credit for helping you today.

Some things we work on may not easily be resolved with the given resources (such as needing additional media or hardware issues that require replacement). Please understand I will try my hardest to resolve the issue or answer any questions but some things are out of my control.

Finally, make sure to bookmark this page so you can easily come back to this page. If we are working on this issue and you need to step away, you can always leave me a message on this question. I will respond as soon as I can if I am not online. I check periodically throughout the day if not during my normal business hours.

Ask Your Own Mac Question
Mac Support Specialist: Cabletech, Computer Support Specialist replied 1 month ago

You should be able to try to power it up. Worst case, plug it into your charger and try to power it up after a minute.

Ask Your Own Mac Question
Customer reply replied 1 month ago
I tried to start it again and now the apple symbol is back but nothing else seems to be happening.
Mac Support Specialist: Cabletech, Computer Support Specialist replied 1 month ago

What happened around the time this started? Did you try to jailbreak it, did it fall, etc?

Ask Your Own Mac Question
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Attempting to set up my iPhone X. My iPhone 6s was stolen
Hello attempting to set up my iPhone X. My iPhone 6s was stolen while traveling and I'm just now having trouble logging into my I could account to restore my phone. They are asking for verification co… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Don't know password. IPhone. I think iPhone 6. Try to get
Don't know password JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: iPhone JA: What Operating System (OS) are you running on your iPhone? Customer: I think iP… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
My iphone if Apple logo is blinking on my iphone but it is
Hello Pearl My iphone if Apple logo is blinking on my iphone but it is not switching on … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
My iphone is disabled. I have an iphone 6. I downloaded
I downloaded whatsapp and then followed the prompts to do the icloud thing something must have happened with the passwords because it does not recognise anything.. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
My iPhone 7plus iPhone music app will only play music in
My iPhone 7plus iPhone music app will only play music in shuffle mode. Why? It worked fine in the past. … read more
Cris
Cris
58 satisfied customers
My iPhone 6 currently says "iPhone is disabled, connect to
Hi. My iPhone 6 currently says "iPhone is disabled, connect to iTunes." I plugged in my phone to my computer and iTunes says "iTunes could not connect to this iPhone. An unknown error occurred (OxE800… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
Can't get my moms Itunes to recognize her iPhone. He iPhone
Can't get my moms Itunes to recognize her iPhone. He iPhone is locked because she forgot her passcode. … read more
Kris R
Kris R
IT Manager
Computing
3,067 satisfied customers
I have lost my iphone and and find my iphone is mot sharing.
I have lost my iphone and and find my iphone is mot sharing. HELP! … read more
Kris R
Kris R
IT Manager
Computing
3,067 satisfied customers
It won't update. Support.apple.com/iphone/restore. IPhone 7+
iPhone 7+ was updating to the latest version but I was doing it through my apple/windows mac … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
I reactivated my old iPhone because my iPhone 8 was dropped
I reactivated my old iPhone because my iPhone 8 was dropped in water and is completely dead. I know my appleID, but when trying to update my apps on the old phone it is telling me I need to enter a verification code from my other devices. I need help. Thank you. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
How do I reset the code to open my Iphone. My iPhone was
My iPhone was damaged when I dropped in water. I still have iPhone 5 I bought both from AT&T. I am still paying a monthly installment for the iPhone 6 s. I do not know the coke of the iphone5 how do I change the code to unlock the iphone5 … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
The iPhone was in the middle of an upgrade, but then the
The iPhone was in the middle of an upgrade, but then the screen changed to the iTunes symbol and what looks like a plug. The phone will not respond to any thing. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
Do you help with iPhones? IPhone 8iOS 11.2.2. I've just
I've just received a new phone and trying to restore from back up from my computer but only gets a ceratin way and the iPhone swiitches off after a a minute or so and the restore then says it's disconnected. How do I keep the iPhone on long enough for the restore process to complete? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
My iPhone 6sis disabled. the message is "iPhone is disabled.
my iPhone 6sis disabled. the message is "iPhone is disabled. connect to iTunes." … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,125 satisfied customers
My iPhone 5s displays the message" iPhone is disabled,
My iPhone 5s displays the message" iPhone is disabled, connect to iTunes" - what do I need to do to connect to iTunes ? online ? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I just bought a new iphone 8. im trying to erase the iphone
I just bought a new iphone 8. im trying to erase the iphone 5 that I have and somehow forgot a restrictions passcode. I don't even remember setting one up … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,507 satisfied customers
IPhone says iPhone is disabled, connect to iTunes, using
IPhone says iPhone is disabled, connect to iTunes, using husbands iPad, do know how to sync … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
Powering on iPhone. iPhone is disabled connect to iTunes. I
powering on iPhone. iPhone is disabled connect to iTunes … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,125 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x