Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have misplaced the answers to all of my security questions…

Customer Question
I have misplaced the...

I have misplaced the answers to all of my security questions and my apple id

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Tablet

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

I don't know exactly. I have tried everything. I have tried every song for my favorite song.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not that I know right now. I don't know what the other security questions were.

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
12/28/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 7 months ago
No more details
Customer reply replied 7 months ago
Are you going to tell me anything?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Sorry for the delay. Are you able to sign in to appleid.apple.com?

Ask Your Own Mac Question
Customer reply replied 7 months ago
No I cannot sign in. I can'do anything
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Do you have access to the email address used with your Apple ID?

Ask Your Own Mac Question
Customer reply replied 7 months ago
How much is this costing me?
Customer reply replied 7 months ago
I have lost all info to this tablet so I don't know the answer to any questions
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

$35 dollars. This is JustAnswer.com Do you know that?

Ask Your Own Mac Question
Customer reply replied 7 months ago
I have lost all info to this tablet so I do not know the answer to any questions
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

This is JustAnswer.com Do you know that?

Ask Your Own Mac Question
Customer reply replied 7 months ago
35.oo dollars for what. What eas the 5 dollars for?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

The part we take as good faith if you get an answer you accept. This is JustAnswer.com Do you know that?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I don't have an Apple device, at least not everything. I
I don't have an Apple device, at least not everything. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
87 satisfied customers
I have just tonight gotten an Activation Lock on my iPad, I
I have just tonight gotten an Activation Lock on my iPad … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I just got an iPod shuffle for my daughter and trying to
Hi! I just got an iPod shuffle for my daughter and trying to download songs onto it. I'm syncing from my iMac. When I try to add new songs it says I have to turn on iCloud Music Library on my iPod. I … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Since downloading your last update I have been locked out.
Since downloading your last update I have been locked out. Everything that has been suggested by your tech's has not worked. It keeps asking for a password ***** I don't have one, everything was set u… read more
Jon
Jon
Bachelors Degree
733 satisfied customers
I have had my Apple iPhone for 3 years and on Jan. 24, I
I have had my Apple iPhone for 3 years and on Jan. 24, I suddenly could not activate it. Verizon told me that I would have to seek help from Apple to activate it. The message on my screen says that I … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have been dealing with my I-phone being hacked for the
Hi Mike. I have been dealing with my I-phone being hacked for the past three days. I was in the Apple Store on Tuesday and we finally ended up calling tech support and I was bumped up three levels to … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have been going through with my Itunes. The last couple of
I have been going through hell with my Itunes. The last couple of days it has become an out of control piece of crap. Ist problem. My middle of screen columns now say Library, Connect, Radio, Store.I … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My Apple ID is email address + password. last 4 years I have
My Apple ID is email address + password. For the last 4 years I have been logged into the Apple store with a nickname and password. As I never logged out, I have now forgotten that password, or the pa… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
Hooray, you're on line!!! I get positive vibes about you
Hooray, you're on line!!! I get positive vibes about you being able to fix this!! While downloading ALL my OLD iPod songs to a newer PC, the program uploaded instead. Lost it all! Talked w/people at A… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Locked out of I pod after son punched in wrong codes. It's
Locked out of I pod after son punched in wrong codes. It's about 4 or5 years old but was used daily hooked up in my car for all the music. Anyway, can i get back in or what....… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have forgotten my password XXXXX I tunes keep saying email
I have forgotten my password XXXXX I tunes keep saying email sent but not receiving anything.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Hi recently my daughter added my music to spotify from itunes,
Hi recently my daughter added my music to spotify from itunes, now some of my songs are on spotify but no longer in itunes and have also been deleted from my iphone what happedned and how do i get the… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Hi, Is it possible to transfer my ipod to my itunes that is
Hi, Is it possible to transfer my ipod to my itunes that is empty on my pc. My laptop with all my songs crashed and burned. Everything you can download costs too much for me at this time. Jackie… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I transferred songs from an old ipod into itunes. When they
I transferred songs from an old ipod into itunes. When they synced into my iphone, they are not playable. They are "grayed" out and I can not select them to play… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have about 300 songs purchased thru Itunes that will not
I have about 300 songs purchased thru Itunes that will not authorize to be played. I have 1600 songs that play no problem. I have removed itunes, quicktime and reinstalled. I have deleted the sc file.… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I need help in accessing My Account in iTunes. My original
I need help in accessing My Account in iTunes. My original e-mail address had been hacked and since then, I haven't used it of course, but this was the e-mail address I used to sign up with iTunes. So… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
I just downloaded Itunes on my new PC and now I cant access
I just downloaded Itunes on my new PC and now I can't access about 30 of my songs. It says I need to authorize, but when I try, it tells me that my computer is already authorized. However, it gives me… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
Ive lost Apple ID AND password. (i know, I know...how in the
I've lost Apple ID AND password. (i know, I know...how in the world...) Long story. I've tried everything. I think at this point I need new security 'words' but am unable to find the forum or listener… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x