Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I’m having trouble with Apple sight in to my account. I keep…

Customer Question
I’m having trouble with...

I’m having trouble with Apple sight in to my account. I keep getting wrong password ***** I just seem to getting it right. So either I get sign in right or not

Technician's Assistant: When did you last change your password ***** Apple ID?

Get Apps any more

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I need help with signing in

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I need help signing in to Apple store.

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
12/28/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,705
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Go to iforgot.apple.com and reset your password. Once done you should be able to sign in.

Please let me know if that is not the case.

Please take a moment to rate my service.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,705
2,705 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My Facebook account was somehow deleted. I got messages that
My Facebook account was somehow deleted. I got messages that it was hacked. A message came up to download my account so I followed the prompts. It looks like I only have a new account. I really need m… read more
Justin Johnson
Justin Johnson
Mac Genius
2,705 satisfied customers
I cannot sign in using my password. Cannot sign in. Apple
I cannot sign in using my password JA: What exactly are you having trouble accessing? Customer: Cannot sign in JA: What's the brand and model of your computer? And the Operating System (OS)? Customer:… read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
39 satisfied customers
I'm getting charged for purchases thru ITunes that I am not
I'm getting charged for purchases thru ITunes that I am not making … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I want to access the App Store on both my iPad and iPhone
Hi I want to access the App Store on both my iPad and iPhone but on my iPad my Apple ID is incorrect and is no longer available to me, how do I change this to the correct Apple ID and reset the passwo… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
Keep getting a message to sign into the wrong Apple ID
Keep getting a message to sign into the wrong Apple ID account … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Its A password reset issue..my accounts are slowly
its A password ***** issue..my accounts are slowly converting to an old Apple ID (a hotmail account from 10 years ago and I can't retrieve the password). The login ID I've used for the past 10years is… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I'm having trouble with my sons Apple iPad it keeps telling
I'm having trouble with my sons Apple iPad it keeps telling me to put in my iCloud iD and password ***** then it says I need to contact Apple support… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I'm calling back re: order #18070239-37. Trying to reset up
I'm calling back re: order #18070239-37. Trying to reset up the iPad I bought in 2011 for my twin sister who was locked out of the iPad recently due to forgetting her I'd and password ***** she has Al… read more
Justin Johnson
Justin Johnson
Mac Genius
2,705 satisfied customers
I'm just wondering I just put my bank card in my Apple ID
I'm just wondering I just put my bank card in my Apple ID and went to get a free app and says to contact iTunes and I don't know what to do? … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
I need to change my password, I can use my phone but I got a
I can use my phone but I got a message my ID was being uses in a foreign country to sign on, and it wasn't me … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Atcually I have a 6S. The Apple Store is giving me an
atcually I have a 6S. The Apple Store is giving me an outdated ID and asking for the password, which I have forgotten. I have a working Apple Account and have the ID and Password, the the Apple Store … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Dear Sirs, I have had an Apple account since 2000, and my
Dear Sirs, I have had an Apple account since 2000, and my itunes, and app store accounts use the same r.bowen user name, and password. I have no trouble with either my Apple account, or my other accou… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
How do you delete an unauthorized subscriber to youtube on
How do you delete an unauthorized subscriber to youtube on my daughter's iPad. Don't know his password XXXXX he's out of the picture.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
My daughters computer crashed and she was told it was dead
My daughters computer crashed and she was told it was dead - so she dumped it without having previously backed up anything. She had all her itunes music, apps etc on this computer. She got a new one a… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I tried setting up my daughters new iPad on my computer. I
I tried setting up my daughters new iPad on my computer. I have an iPad account already. When synching her iPad and the system asked for an Apple ID, I mistyped her name as part of the email address. … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
How do I change my account I keep [email protected]
How do I change my account? I keep [email protected] when I try to download an app when I now [email protected] I also don't know what my itunes password XXXXX XXXXX download an app. Ken Lawrenc… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Anyone have a cool & trusted (free or not) site for Mac Animated
Anyone have a cool & trusted (free or not) site for Mac Animated Desktops, preferably one that allows me to still see my images of various patterns, that I have (for the desktop), I'm just now having … read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
Hi Chad It is now Sunday, March 21 and I still havent
Hi Chad: It is now Sunday, March 21 and I still haven't heard from you. That's a month and a bit with no real help from Apple's iTunes store and getting passed from one person to another, you being th… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x