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I'm a dj and getting ready for a new years eve gig and I'm…

Customer Question
Hi I'm a dj...

Hi I'm a dj and getting ready for a new years eve gig and I'm panicking because I'm trying to load my tracks and I'm getting an error message (OSStatus error-54) May you please help

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

MacBook pro

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

I haven't tried anything

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I was trying to load tracks from my apple music

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
Ok
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
I'm here
Customer reply replied 7 months ago
We can proceed
Customer reply replied 7 months ago
Are you there?
Customer reply replied 7 months ago
Hi why is my PayPal account being debited
Answered in 1 hour by:
12/28/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,683
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

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Customer reply replied 7 months ago
Hi why are you guys charging my PayPal for asking a question
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Because you used paypal as the payment method. This JustAnswer.com we are a paid service. Did you know that?

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Customer reply replied 7 months ago
No I did not know
Customer reply replied 7 months ago
That's a lot of money that was debited. How do I get it back
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

If you would like to not get an answer to your question I can submit a refund, would you like that?

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Customer reply replied 7 months ago
please
Customer reply replied 7 months ago
I would like a refund please
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Submitting it now. Once I submit the request I will not be able to respond.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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