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Pictures not loading for email. Outlook. Hsa been working…

Customer Question
Pictures not loading for...

Pictures not loading for email

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No, hsa been working for years and message reads unknown error

Submitted: 7 months ago.Category: Mac
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Answered in 5 minutes by:
12/28/2017
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 7,085
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

Which version of Outlook is it?

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Customer reply replied 7 months ago
2007
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

Does it shows a message to download pictures on top?

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Customer reply replied 7 months ago
I am able to select pictures and the start to load on email, then stops and says unknown error
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

Can we do a remote session?

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Customer reply replied 7 months ago
No
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

I wont be able to assist with the unknown error without looking at the issue. I will opt out and open the question to other experts.

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Customer reply replied 7 months ago
ok
Mac Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Mac
Satisfied Customers: 1,103
Experience: Server, networking, desktop questions welcome.
Verified

Hi my name is Werner

Ok lets first use the Scanpst tool to scan your PST file for any errors

Run the Outlook Inbox Repair Tool (SCANPST.exe) to repair the *.pst file

FOr Outlook 2007 go to the following location to open Scanpst

32-bit version of Windows: C:\Program Files\Microsoft Office\Office12\
64-bit version of Windows: C:\Program Files (x86)\Microsoft Office\Office12\

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Customer reply replied 7 months ago
where will I find this
Mac Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago
Ask Your Own Mac Question
Customer reply replied 7 months ago
will have to get back to you later on this
Mac Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

No problem please let me know when you have done this.

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Mac Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

Hi

I'm following up if the Inbox Repair Tool tool worked?

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