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My phone won't recognize my fingerprint and I forgot my

Customer Question
My phone won't recognize...

My phone won't recognize my fingerprint and I forgot my passcode

Technician's Assistant: When did you last change your password ***** Apple ID?

I never did

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, is it on this website?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

That's it, thanks

Submitted: 6 months ago.Category: Mac
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Answered in 2 hours by:
12/28/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Sorry for the crazy long wait. Our site went down.

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