Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I can’t download an app from the app store. Jigsaw puzzle. I…

Customer Question
I can’t download an...

I can’t download an app from the app store

Technician's Assistant: Which software or app can I help with?

Jigsaw puzzle

Technician's Assistant: What have you tried so far with your software?

I have pressed on get app and it will not accept my Apple password

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

My credit card was updated due to a compromise and maybe they have the wrong imformation

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 6 minutes by:
12/27/2017
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

May I know the exact make and model of your Apple device?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
The credit card I used the Passat 7 years to purchase apple
The credit card I used the Passat 7 years to purchase apple products like this iPad, and for iTunes An the App Store, the latter gives me error messages in red that, You must fill out form completely.… read more
Harry
Harry
2,035 satisfied customers
Is I Tunes what I use to buy Magic Jigsaw Puzzles. Now would
Now would I find info you want - Using Apple IPad IOS … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I can not down load any because my account has been disable
My name is***** can not down load any because my account has been disable a long time can you help me unable it I live in Crossett Arkansas I sure need it back I have tried everything … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I want to put jigsaw puzzle app and jigsaw had on iPad. My
I want to put jigsaw puzzle app and jigsaw had on iPad. My wi-fi person told me my iPad is probably older and that's why it won't go in. … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I can't get my Apple Music to play it went past due and I
I can't get my Apple Music to play it went past due and I changed the password ***** the credit card and it still won't work … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Why can't I get the jigsaw puzzle that says absolutely free?
Why can't I get the jigsaw puzzle that says absolutely free? It says underworld app's and games free from amazon … read more
Mohammad Hossain
Mohammad Hossain
BS in Computer Information Management
20 satisfied customers
Attempting to download Alexa app. Will not accept my credit
Attempting to download Alexa app. Will not accept my credit card , even when submitting photo. Says the number does not match the credit card type. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
My Apple ID was compromised some how so I got a new one but
My Apple ID was compromised some how so I got a new one but I still can not download, update, or upgrade them! Also can't purchase more backup storage … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My apple account has been disabled and now I can't update my
My apple account has been disabled and now I can't update my apps … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
After transfeeeing my info to a New iPad, I am not able to
After transfeeeing my info to a New iPad, I am not able to use my credit card on file for iTunes purchases. The card is on file and up to date. Purchases are initially OK'd, then I receive the message… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I do magic puzzles, zimad, and I need to change my credit
I do magic puzzles, zimad, and I need to change my credit card number because I have a new card number. I have been unable to purchase any puzzles because I am unable to change my card number. I am no… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I can't get App Store to accept my VISA Credit card. It says
I can't get App Store to accept my VISA Credit card. It says the numbers don't match the type of credit card. I'm looking right at my VISA Credit card and have put the numbers on the front of my VISA … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Credit card you have on file needs to be updated. IPhone 6
just this AM , card compromised. Received new one today … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I'm trying to download an app (Fitbit), it says I need
I'm trying to download an app (Fitbit), it says I need payment verification from my family organizer--the security code on the Visa card we use. I give it to them and they won't accept it. I have no o… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Whenever i to download anything from App Store it tells me
Hi there, whenever i to download anything from App Store it tells me to fill out my credit card information and it always says that the security code on the card is wrong when it's totally right and m… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
App store does not accept my password XXXXX my iPad but is ok
App store does not accept my password XXXXX my iPad but is ok from my iMac and I need to update my apps. Can u help?… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
I want tofind ut what 2 charges on my credit card from APL
I want tofind ut what 2 charges on my credit card from APL *ITunes are. I cannot gain access because even the new temporary password XXXXX sent is not accepted. VERY frustrating!… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
I was just setting up my new shuffle and an account to buy
I was just setting up my new shuffle and an account to buy music from itunes and i dont now how but suddenly my shuffle was loaded with 149 tunes and my credit /debit card is waiting for a TOTAL...wha… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x