Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a small black square with a tree asjing about gufts…

Customer Question
I have a small...

I have a small black square with a tree asjing about gufts and I can't move it

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I mac 10.3.2

Technician's Assistant: How long has this been going on with your iMac? What have you tried so far?

Two days

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not at the moment.

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 34 minutes by:
12/27/2017
Mac Support Specialist: Josh, Mac Support replied 4 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,811
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Merry Christmas!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a IMac and have installed Microsoft office 2016. When
I have a IMac and have installed Microsoft office 2016. When i customize keyboard shortcuts, they will not be retained when I either restart or shutdown. fgran Baratta … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
D air has once again desided to split the screen in half
D air has once again desided to split the screen in half when I go to use my safari browser … read more
Mike
Mike
Mac Medic
8,555 satisfied customers
I have iPad mini. Have forgotten restriction code and have
I have iPad mini. Have forgotten restriction code and have no other apple computer. How can I remove restriction. … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
43 satisfied customers
Was wondering how you know if your iPhone has been cloned or
Was wondering how you know if your iPhone has been cloned or there are apps that can read your phone? … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My Grandson was playing games on it, and now I can't get
my Grandson was playing games on it, and now I can't get into anything! It seems that I am locked out and don't know how to bring it up again. Can you help please? … read more
Cris
Cris
60 satisfied customers
I have safari for my browser and they are saying it is not
I have safari for my browser and they are saying it is not up to date. They is my bank … read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
I have multiple duplicate folders within Picasa. Is there a
I have multiple duplicate folders within Picasa. Is there a reasonable way to eliminate them? When I say multiple, somehow I have over a hundred. Thanks Al… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
962 satisfied customers
Pictures I downloaded from my Nikon to iPhotot on Saturday
Pictures I downloaded from my Nikon to iPhotot on Saturday showed up in the finder library for one day. The next day they were a black box along with the last 6-7 downloads. When I doubled clicked to … read more
Mike
Mike
Mac Medic
8,555 satisfied customers
my ipad touch screen has locked, and is just showing the apple
my ipad touch screen has locked, and is just showing the apple symbol with a black bar underneath. I had just purchased from the i tunes store and down loaded to one of my playlists, I was asked if I … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,507 satisfied customers
my older mac powerbook G4 suddenly cant access info from my
my older mac powerbook G4 suddenly can't access info from my time machine external drive from my larger newer I-Mac. Was working fine a few days ago. Now folder icons have small black arrow in corner … read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
My mac(with version10.3.2 processor 500mhz power pc g4 memory
My mac(with version10.3.2 processor 500mhz power pc g4 memory 986mb) will not open a thing after safari has opened. IT wont let me open anything after bookmarks open.When i go to startup disk and clic… read more
Mike
Mike
Mac Medic
8,555 satisfied customers
HI, (I have a mac g5 os x tiger computer, with no user manual,
HI, (I have a mac g5 os x tiger computer, with no user manual, do have high speed dsl.) One day, I opened the Internet, (for some reason it didn't work?) So I went to the Apple Icon. System Preference… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Hi, I started getting a line under the arrow curser that looks
Hi, I started getting a line under the arrow curser that looks like text, but the characters make no sense. There are about 8 groups, very small, about an inch. I first noticed it as a light blue line… read more
Mike
Mike
Mac Medic
8,555 satisfied customers
Broke screen on macbook A1181 13.3 (corner u can still see
Broke screen on macbook A1181 13.3 (corner u can? still see file,edit, veiw) Original screen LTN133W1-L01, bought replacement compatible screen Lp133WX1 and hooked up and looks like just white light. … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
i have macbook unibody a1278 purchased oct 2008. suffered
i have macbook unibody a1278 purchased oct 2008. suffered small 2ft fall. display suffered a dent in the aluminum at the top right corner if looking at the display when open. sometime after that two p… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
i need help activating Airport Extreme. System Profiler says
i need help activating Airport Extreme. System Profiler says wireless network not available.… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have a Mac PowerBookG4. I have accessed website pof.com
I have a Mac PowerBookG4. I have accessed website pof.com for months. Now it shows up Bad Request (invalid hostname). How can I get my website access back?… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Hello! I am a MAC newbie. I have aquired two old MAC laptops
Hello! I am a MAC newbie. I have aquired two old MAC laptops to get accustomed to MACs to see what they area all about. One is a G3 Firewire Clamshell 366 running 10.2.8, and a G4 ibook 800Mhz running… read more
The MacWhisperer
The MacWhisperer
Bachelor's Degree
162 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x