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It. Is on an iphone7. It is an apple iPhone 7. I don't know.

Customer Question
It. Is on an...

It. Is on an iphone7

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

It is an apple iPhone 7

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I don't know

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

His app is locked & wont accept his password. He gave his old phone to a kid & thought we had deleted everything off his old phone but the boys name shows up in settings

Submitted: 6 months ago.Category: Mac
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12/27/2017
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,186
Experience: Over 10 yrs of electronics support and software development.
Verified

In cases where you have forgotten either your PIN/Password, or Apple ID Password, the only way back into the iphone is through a reset. This is for security reasons, so no one can ever just "get into" your iPad without your password.

My goal today is to provide you with the best service possible! I sincerely ***** ***** have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

You need to have iTunes installed on a computer to do this, so if you don't have it, click here to get it.

  1. Open the iTunes program on the computer.
  2. Connect your iphone to your computer via the USB cable.
  3. While your device is connected, follow this step:
    • Press and hold both the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
  4. When you see the option to 'Restore or Update' pop up in iTunes on your computer, choose Restore.
    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
  5. Wait for the process to finish. Then you can setup and use your device.
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Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

If you have any follow up questions, please feel free to reply. Otherwise, please do not forget to rate my service to you at the top of the page, hopefully I have earned a 5-Star Rating :)

I hope you have a wonderful day,

Eric

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