Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I need my ID and password to activate the ipad. Several

Customer Question
I need my ID...

I need my ID and password ***** activate the ipad

Technician's Assistant: When did you last change your password ***** Apple ID?

Several years ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. How do I do that.

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
12/27/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Go to iforgot.apple.com and reset your password. Once done you should be able to sign in.

Please let me know if that is not the case.

Please take a moment to rate my service.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
2,493 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
For some reason my ipad wants to activate and I have forgot
For some reason my ipad wants to activate and I have forgot my user password. How do I reset my password. I have owned this ipad for several years and activated it when I purchased it. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
An iPad I've had for several years and have been very happy
An iPad I've had for several years and have been very happy with suddenly stopped working and up popped a message that said something like "this iPad needs to be activated. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I HAVE A MINI IPAD WHICH HAS ACTIVATION LOCK. IT TELLS ME TO
I HAVE A MINI IPAD WHICH HAS ACTIVATION LOCK. IT TELLS ME TO ENTER MY CLOUD PASSWORD ***** I CANNOT REMEMBER THE CLOUD PASSWORD. COULD YOU PLELASE GIVE ME SOME INSTRUCTIONS ON HOW TO USE MY MINI IPAD.… read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I bought my Ipad from Verizion about 5 years ago. I have
I bought my Ipad from Verizion about 5 years ago. I have recently left Verizion to T-Mobile and now my Ipad has locked me out. I have tried different passwords and I can't open it up to start using as… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
It locked up. I need to activate it, but it's been years
It locked up. I need to activate it, but it's been years since I first did it and can't remember, or find, my account or password. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have an activation lock. On my iPad. Don't remember the
I have an activation lock. On my iPad. Don't remember the password ***** over 7 years ago … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
I have an Ipad that needs an activation reset. The problem -
I have an Ipad that needs an activation reset. The problem - I don't know my apple ID or password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have had my iPad for several years. Today it is telling me
I have had my iPad for several years. Today it is telling me it is not activated. Don't know my user name and password … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
My wife's iPhone had to have a factory reset and now she
My wife's iPhone had to have a factory reset and now she can't remember her apple password … read more
Cris
Cris
60 satisfied customers
I have an ipad that I bought 3 or 4 years ago and set up for
I have an ipad that I bought 3 or 4 years ago and set up for a kid. She is gone, but left ipad. How do I reset it to factory default so I can give it to another child? … read more
Cris
Cris
60 satisfied customers
We have an iPad and today Activation Helpshowed up. We do
we have an iPad and today Activation Helpshowed up. We do not have an iPhone and it asks for our Apple ID number (which i don't have...our iPd is about 16 years old) and also asks for our pASSWORD ***… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I need to Re-activate my IPad and it is asking for me to go
I need to Re-activate my IPad and it is asking for me to go to support.apple.com/kb/TS4515. The IPad was given to me. … read more
Cris
Cris
60 satisfied customers
I am locked out. Years ago. The pad won't open for me to do
I am locked out JA: When did you last change your password ***** Apple ID? Customer: Years ago JA: Did you try resetting through Apple's online account reset tool? Customer: no, the pad won't open for… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I can't get into my IPad, it has an activation lock and want
I can't get into my IPad, it has an activation lock and want me to put in a password ***** was used to set up my IPad. I have had my IPad for years and I never got this message before I can't remember… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
My ipad has locked me out. i need help in the activation to
My ipad has locked me out. i need help in the activation to get into it. i all have an apple macbook and an iPhone. i just reset my apple password ***** nothing seems to work on the old iPad. I have t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I just received a message on my IPad that my husband gave me
I just received a message on my IPad that my husband gave me new several years ago. the message tells me that I need to activate this because it's owner has used Find My Iphone to lin k it to their Ap… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
My ipad suddenly said it needs to be activated. i don't
No. I got the message to do it, but hadn't done it yet … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Our iPad required erasing using the recovery mode. It will
Our iPad required erasing using the recovery mode. It will not allow activation without the apple ID and password ***** when it was first activated several years ago in Australia. Our iTunes software … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,343 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x