Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I can’t remember my ICloud password so am locked out of

Customer Question
I can’t remember my...

I can’t remember my ICloud password ***** am locked out of doing all updates.

Technician's Assistant: When did you last change your password ***** Apple ID?

At least a month ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. Did request a call, but never heard back.

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 7 minutes by:
12/27/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Mac Question
Customer reply replied 6 months ago
Over a month
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Are you talking to me on a mac or windows computer?

Ask Your Own Mac Question
Customer reply replied 6 months ago
iPhone to fix ipad
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Have you been through the Apple ID reset wizard when it asks you a series of questions?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Mi iPhone is lock Is asking me for my Apple ID and password
Mi iPhone is lock Is asking me for my Apple ID and password ***** I have forgot them … read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
6 satisfied customers
Activation Lock showed up on my load and I can't remember
Activation Lock showed up on my load and I can't remember what password ***** used to set it up originally. … read more
projectx2501-PHD-DBA
projectx2501-PHD-DBA
17 satisfied customers
I can't get my iPad to activate due to the fact this is a
I can't get my iPad to activate due to the fact this is a second hand item, I don't remember exactly what my passwords were due to my TBI. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I can't remember my appleid password. I can't remember, but
I am an 86 year old man, and easily intmidated by computers.… read more
Mr.Med
Mr.Med
1,192 satisfied customers
I can't get into my iCloud. It asked my password and I can't
I can't get into my iCloud. It asked my password ***** I can't get it to open. I also have a new email. I can't get into the sudden link account because we don't have suddenlink anymore … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Typed wrong iCloud password more than once and I'm locked
typed wrong iCloud password ***** than once and I'm locked out … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
I can't remember my Apple ID or password. What do I do? I
I can't remember my Apple ID or password. What do I do? I have a code for revising but nothing seems to work. My code for revising was 17745 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Forgotten password. Don't remember. The phone I am taking to
The phone I am taking to you about is my Mother in law's. I am contacting you on my phone. Should we contact you using her phone?… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Called last two days. Locked out of Apple ID. Messed up too
called last two days. Locked out of Apple ID. Messed up too many times-locked out for 8 hrs. Called back after 8hrs-still locked out. CSR said they would call between 2:45 and 3pm(after24hrs), to help… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My son updated software and last night when phone was
My son updated software and last night when phone was charging my phone when to activation lock not my request and I can not remember password ***** what I thought was Apple ID does not seem to work … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My apple phone shut down. My daughter upgraded to a new
My apple phone shut down. My daughter upgraded to a new apple and I used her empty phone to download my old phone approx 6 months ago. Have not been able to locate her. It has been working fine and th… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I can't remember my iCloud password. I know my user name is
I can't remember my iCloud password. I know my user name is [email protected] .com, can you please help … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Locked out of IPhone 6. Forgot password. Stated recovery
Locked out of IPhone 6. Forgot password. Stated recovery would be in a few days but have not recd instructions to date. Requested help on last Monday. Trusted device -(###) ###-#### Apple ID***@******… read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
Dog stepped on it, activated phone search? now locked out of
dog stepped on it, activated phone search? now locked out of my acct … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
Somehow my iphone5 is now locked. I do not remember the
Somehow my iphone5 is now locked. I do not remember the password ***** set up ICLOUD. I bought this phone from AT&T. I downloaded the last revision of the software ( 2 revs back) and it started freezi… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My iPad updated and then had me choose a new 6-digit code
My iPad updated and then had me choose a new 6-digit code number which I did. Then it wanted my password ***** I gave & it wouldn't accept it - I requested a new one, got a phone call with a tempory 6… read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
I have two MAC book stolen from me with all my work
Customer: I have two MAC book stolen from me with all my work information on them one an air the other a 15.4" … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Hi I lost my ipod touch a few months ago and I have just found
Hi I lost my ipod touch a few months ago and I have just found it :o) when i lost it though I done the remote password XXXXX on my icloud and now I can't remember my password. I have my icloud details… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x