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My wife has switched phone providers and I have inserted the…

Customer Question
Hi Pearl, my...

Hi Pearl, my wife has switched phone providers and I have inserted the chip in my I6 plus phone. The problem we are having is when she tries to text the numbers she enters disappear

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

I 6 plus version 11.1.2

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Just put the new chip in last night, haven't done anything other than call you

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

That's all

Submitted: 7 months ago.Category: Mac
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Answered in 5 minutes by:
12/27/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Mac Question
Customer reply replied 7 months ago
I just put the chip in last night so it's just started since we switched providers yesterday
Customer reply replied 7 months ago
just waiting for your response
Customer reply replied 7 months ago
No I don't want to connect to my device
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