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I need your help, Macbook air, im not sure, I have purchased…

Customer Question
Hi Andy I need...

Hi Andy I need your help

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Macbook air

Technician's Assistant: What Operating System (OS) are you running on your MacBook Air?

Im not sure

Technician's Assistant: How long has this been going on with your MacBook Air? What have you tried so far?

I have purchased office 365 on my apple computer and I want to also instal in on my wifes computer

Submitted: 6 months ago.Category: Mac
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Answered in 1 minute by:
12/27/2017
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 6 months ago
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 6,975
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 6 months ago

Do you remember the email account linked with your Microsoft Office Subscription?

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Customer reply replied 6 months ago
No let’s continue here
Customer reply replied 6 months ago
I am waiting
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 6 months ago

On the computer you want to install Office

  1. Go to https://www.office.com/
  2. Sign in using the linked email account
  3. Select Install Office
  4. A file will be downloaded
  5. Click and run the file and follow the onscreen instructions.
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Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 6 months ago

Let me know if this resolves the issue

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Customer reply replied 6 months ago
no it did not
Customer reply replied 6 months ago
I am not sure why and how you charged me 200 shekel? I did not get anything
Customer reply replied 6 months ago
are you there?
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 6 months ago

What problem are you facing following the steps i sent?

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Kamil Anwar
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 6,975
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Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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