Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My Iphone 6s is locked after I installed the latest version…

Customer Question
My Iphone 6s is...

My Iphone 6s is locked after I installed the latest version and I don't know a passcode to unlock it.

Technician's Assistant: When did you last change your password ***** Apple ID?

The passcode for unlocking the Iphone is 6 numbers which I never knew

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
12/27/2017
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 6 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 730
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

To remove the passcode, we need to perform a factory reset. This is the only way to bypass the passcode, as it is a security feature implemented by Apple. Are you ready to begin?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My iphone 6s accidently was locked. How do I unlock it? When
My iphone 6s accidently was locked. How do I unlock it? … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My iphone is locked, says:Enter passcode", Touch ID does not
my iphone is locked, says:Enter passcode", Touch ID does not recognize your fingerprint. Never had this before … read more
FLORENCE MARIE DRONA
FLORENCE MARIE DRONA
Bachelor of Science (B.S.), Information technology
39 satisfied customers
I have a change on my I phone in order to unlock it. I ,t
I have a change on my I phone in order to unlock it. … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I have a iPhone 6s and have a passcode to unlock it. I have
I have a iPhone 6s and have a passcode to unlock it. I have locked myself out of my phone. I can no get into iTunes till I unlock my phone. What do I need to do? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I phone is locker. Mother's phone. I phone 4. Cannot open.
Mother's phone. I phone 4. Cannot open. Appears to be issue with last update. … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
Diabled. I phone 6s is disabled sprint my service provider
I phone 6s is disabled sprint my service provider is un able to help. never e\ set up I cloud … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
In 2016, I unlocked my iPhone 6-do I need to unlock it
In 2016, I unlocked my iPhone 6-do I need to unlock it again? … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
Ipad will not accept finger print tried what I thought was
Ipad will not accept finger print tried what I thought was my passcode, now locked out … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
It's locked out. I didn't. I really don't know what I'm
No. I really don't know what I'm doing so I'm afraid that I'll do something wrong and erase everything. … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
My iPhone is locked .as soon as I put the passcode in and
My iPhone is locked .as soon as I put the passcode in and tried to open it it says its the wrong code, frankly I'm about to just trash it … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I changed my passcode and now it's saying the passcode is
I changed my passcode and now it's saying the passcode is wrong and I've locked myself out of my phone … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I use ipone 6s and currently upgrading software. I feel my
I feel my phone has been hacked. Because my calls, messages and whatsapp conversations are not private anymore. Is it possible to reset the whole phone? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My old Ipad which I gave to my uncle now requires an
My old Ipad which I gave to my uncle now requires an activation code and I have no idea what it is. … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I lost my iPhone 6. I had insurance, so it was replaced,
I lost my iPhone 6. I had insurance, so it was replaced, within a day> Thanks Apple! However, I have been unable to put in an access code which will be acceptable.This was probably aused by the fac… read more
Jon
Jon
Bachelors Degree
710 satisfied customers
My iphone is locked; it's asking for a passcode which I
My iphone is locked; it's asking for a passcode which I never set up; this seemed to happen overnight and I cannot unlock it … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I updated my iPhone last night. restarted it now it's locked
I updated my iPhone last night. restarted it now it's locked because I don't know the passcode … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I was playing around with my new iPhone 6 and setup voiceover
I was playing around with my new iPhone 6 and setup voiceover and its badd ever since. I rebooted my phone and the enter passcode only beeps don't accept my typing of numbers Lost ?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a jailbroken Iphone I installed a locked screen theme
I have a jailbroken Iphone I installed a locked screen theme and now i can not unlock my phone i know the code but it does not allow me to type in the code. i do not want to restore it… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x