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I need some help with my adobe app. You guys have so many…

Customer Question
I need some help...

I need some help with my adobe app. You guys have so many versions now its ridiculous. Im pretty sure I paid for the all in one. I need my license key as I am trying to use photoshop. Please help

Technician's Assistant: When did you last update Photoshop?

Order number ADB015433666 idk

Technician's Assistant: What have you tried so far with your Photoshop?

Just the pro DC I have used mostly

Submitted: 6 months ago.Category: Mac
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Answered in 5 minutes by:
12/27/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
Tonight I tried to acess adobe photoshop, I am a paid member, And i thought i bought the whole package
I cant pull up photoshop....says I need a license. Where is my license number
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Were did you purchase the licence from?

Thanks

Kris

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Customer reply replied 6 months ago
This support service By adobe where I am continunely being asked to pay more money for support is just complete BS. I purchased it onliine. Do you want to see my bankstatement where the fees have been taken out?
Customer reply replied 6 months ago
Did you get that sir?
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

We are not affiliated with Adobe and we are NOT a free service.

We provide paid premium IT support.

I have not said that we are linked to adobe or cover products for free under their remit.

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Customer reply replied 6 months ago
Ok. This is adobes bad....not yours. Sorry for being an A hole. im pissed. Can I please have my $5 refund and Ill take this up with adobe. THey sent me to you
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

We can still 100% help here, but is does cost. Also you have been charged more than that as our service is not $5.

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Customer reply replied 6 months ago
I havent accepted or agreed to any other charges. THe entrance page required a fully refundable $5 deposit
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Yes and it also displayed the full costs of the service should you get a response from the expert.

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Customer reply replied 6 months ago
actually yes I Have been charged more... UNBELIEVABLE
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

The service is not $5.00. You agreed to these costs. We offer a refund policy.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know.
Regards
Kris

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Customer reply replied 6 months ago
Processing Transaction layer CHECKCARD 12/27 JUST ANSWER *EXPERT(###) ###-####CA activity type debit
status type icon pending
Processing. Select to mark activity type debit -42.00 CHECKCARD 12/27 JUST ANSWER *EXPERT(###) ###-####CA as Reconciled
-42.00 3,338.56
Processing Transaction layer CHECKCARD 12/27 JUST ANSWER *EXPERT(###) ###-####CA activity type debit
status type icon pending
Processing. Select to mark activity type debit -0.10 CHECKCARD 12/27 JUST ANSWER *EXPERT(###) ###-####CA as Reconciled
-0.10 3,380.56
Processing Transaction layer CHECKCARD 12/27 JUST ANSWER *EXPERT(###) ###-####CA activity type debit
status type icon pending
Processing. Select to mark activity type debit -0.10 CHECKCARD 12/27 JUST ANSWER *EXPERT(###) ###-####CA as Reconciled
-0.10 3,380.66
Processing Transaction layer CHECKCARD 12/27 JUST ANSWER *EXPERT(###) ###-####CA activity type debit
status type icon pending
Processing. Select to mark activity type debit -0.10 CHECKCARD 12/27 JUST ANSWER *EXPERT(###) ###-####CA as Reconciled
-0.10 3,380.76
Processing Transaction layer CHECKCARD 12/27 JUST ANSWER *EXPERT(###) ###-####CA activity type debit
status type icon pending
Processing. Select to mark activity type debit -0.10 CHECKCARD 12/27 JUST ANSWER *EXPERT(###) ###-####CA as Reconciled
-0.10 3,380.86
Processing Transaction layer CHECKCARD 12/27 JUST ANSWER *EXPERT(###) ###-####CA activity type debit
status type icon pending
Processing. Select to mark activity type debit -0.10 CHECKCARD 12/27 JUST ANSWER *EXPERT(###) ###-####CA as Reconciled
-0.10 3,380.96
Processing Transaction layer CHECKCARD 12/27 JUST ANSWER *EXPERT(###) ###-####CA activity type debit
status type icon pending
Processing. Select to mark activity type debit -4.50 CHECKCARD 12/27 JUST ANSWER *EXPERT(###) ###-####CA as Reconciled
-4.50
Customer reply replied 6 months ago
Thanks buddy. They 24 hours?
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Yes, they will refund you in full.. don't worry

Note: Can you please rate me at the top so I am credit with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

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Customer reply replied 6 months ago
Ill give you a 5 once its resolved.....no offense
Customer reply replied 6 months ago
Sorry again. Im so disappointed in Adobe.....trashy is the word I would use for how they handled me
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

The question will be locked and closed once you call.

No problem, as soon as you call they will initiate your refund.

If you want to continue here I can 100% resolve your issue, but it does cost..

Have a nice festive season :)

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Customer reply replied 6 months ago
The call just dropped and cut me off......
Customer reply replied 6 months ago
NO man....I expect adobe to handle this
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Are you sure you correctly dialled?

You can email them at***@******.***

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Customer reply replied 6 months ago
Were good. Got through. She said she will handle.
Thanks. Ill let you go. God Bless
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Great thanks..

Note: Can you please rate me at the top so I am credit with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

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