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Can't reset my apple id. I have been trying all this while…

Customer Question
Can't reset my apple...

Can't reset my apple id

Technician's Assistant: When did you last change your password ***** Apple ID?

I have been trying all this while but no success

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not for now may be later

Submitted: 6 months ago.Category: Mac
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Answered in 12 minutes by:
12/27/2017
Mac Support Specialist: Jon, Mac Enthusiast replied 6 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 777
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

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Mac Support Specialist: Jon, Mac Enthusiast replied 6 months ago

Was it your apple id password ***** tried to reset? If so, what happened when you tried to reset it?

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Mac Support Specialist: Jon, Mac Enthusiast replied 6 months ago

Did you still need help? Please let me know at your earliest convenience .

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