Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have locked my ipad passcode. I have not changed it to my…

Customer Question
I have locked my...

I have locked my ipad passcode

Technician's Assistant: When did you last change your password ***** Apple ID?

I have not changed it to my knowleged

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Its all new to me

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
12/27/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,683
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Go to iforgot.apple.com and reset your password.

Please take a moment to rate my service.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,683
2,683 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My ipad is locked for forgotten password. Yesterday on new
my ipad is locked for forgotten password JA: When did you last change your password ***** Apple ID? Customer: yesterday on new ipad JA: Did you try resetting through Apple's online account reset tool?… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
My air 2 that I haven't used for awhile, I can't remember my
My air 2 that I haven't used for awhile, I can't remember my password. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
Just set up my apple phone yesterday and I am 73. Did not
Just set up my apple phone yesterday and I am 73. Did not put passcode in I thought I could do it today but woke up locked out of my phone. My passcode is in my text messages but I can't get to it. He… read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
ICloud locked. I can't remember I don't even know my i. I
iCloud locked JA: When did you last change your password ***** Apple ID? Customer: I can't remember I don't even know my i JA: Did you try resetting through Apple's online account reset tool? Customer… read more
Thomas Kline
Thomas Kline
IT support Analyst
Associate of Applied Science
6 satisfied customers
My wife bought a new I pad and I thought I would set it up
My wife bought a new I pad and I thought I would set it up for her. I am not inclined to do much computer stuff. When I got to a question of an account password ***** was not around so I just backed o… read more
Fran
Fran
IT Consultant
Associate Degree
204 satisfied customers
Can't get out of lock sim. One week ago. I made a mistake
I made a mistake with passcode then it locked on my sim … read more
Jon
Jon
Bachelors Degree
724 satisfied customers
I have a new iPad and when getting started I was using my
I have a new iPad and when getting started I was using my thumb print as an ID to open, now when I turn it on I get the number page and I do not remember putting in code number to open it. What do I d… read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
Traded in old iPad last week for a new iPad. New iPad has
traded in old iPad last week for a new iPad. New iPad has activation lock … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am unable to unlock the screen on my new IPad after having
I am unable to unlock the screen on my new IPad after having set it up and switching it off … read more
Justin Johnson
Justin Johnson
Mac Genius
2,683 satisfied customers
Everything is messed up since I got my new ipad, I wanted to
I wanted to restore my old onto my new like I have done many times before apparently I hit new … read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
My ipad pro will not allow me to use my passcode because it
My ipad pro will not allow me to use my passcode because it has characters as well as numbers … read more
Justin Johnson
Justin Johnson
Mac Genius
2,683 satisfied customers
I have recently purchased an IPad Pro. All ok up until now.
I have recently purchased an IPad Pro. All ok up until now. It is asking me for my passcode which I thought I knew. I usually sign in with a thumb print. The more I try to type in my passcode the long… read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
Want to change my apple password. How. Last year. What do
No.Someone has access to my iPad. I want to block it. … read more
Benjamin Nichols
Benjamin Nichols
Computer Systems Administrator
Bachelors of Science
19 satisfied customers
I have two IPad 4th gen. I want to give one to my wife. both
I have two IPad 4th gen. I want to give one to my wife. both have same address and passcode , how can I change it to her own passcode and address, I think I know how to change the screen lock … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a brand new iPad Pro that is disabled. I have tried
I have a brand new iPad Pro that is disabled. I have tried the connect to iTunes, download the software and restore multiple times. It will not work. The iPad still says: iPad is disabled. Connect to … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
My Mini Ipad was given to my friend in Vietnam. Last week
My Mini Ipad was given to my friend in Vietnam. Last week one theft entered the home when nobody there and took it away. It contains too many personal important things, including pictures stored in it… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Just bought a new i pad. set it up with a fingerprint. after
Just bought a new i pad. set it up with a fingerprint. after a few days it wont let me in without a passcode and it wont let me set one up… read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
I do not want people to be able to look at my emails and photos
I do not want people to be able to look at my emails and photos and videos. How do I go about this? When I turn my iPad on everything is right there and I am a very private person.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x