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I have an IPhone that I'm locked out of I forgot my code I…

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I have an IPhone...

I have an IPhone that I'm locked out of I forgot my code I think I remember it now

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

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Submitted: 7 months ago.Category: Mac
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Answered in 3 minutes by:
12/27/2017
Mac Support Specialist: Jon, Mac Enthusiast replied 7 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 807
Experience: Data Systems Analyst for a School District
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Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

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Mac Support Specialist: Jon, Mac Enthusiast replied 7 months ago

If you are being asked to enter the "Passcode" which is 4 to 6 digits, but you are not sure what the passcode is or have forgotten, then you have no choice but to do a restore. This means that there is no choice but to erase the iPhone as it needs to do so in order to bypass the passcode. Here is what you need to do. You will need a computer and have itunes installed. If you have a PC and you do not have itunes installed, you can go to https://www.apple.com/itunes/download/

  1. Make sure that you're using the latest version of iTunes.
  2. If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or family member if needed.
  3. While your device is connected, put it into recovery mode You do this by choosing one of the the next steps depending on the model of your iphone. See pic attached as this is the screen you should see on your phone.
  4. On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.
  5. On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
  6. On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.
  7. When you see the option to Restore or Update, choose restore. iTunes will try to reinstall iOS. It may take a while just keep an eye on it as you may need to download the file and open it. Just follow the instructions on the screen and you should be fine. If not let me know

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