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Everything works fine except my ability to create a new

Customer Question
Everything works fine except...

Everything works fine except my ability to create a new Apple ID using my gmail account. When I try to create it it says you can use it. When I try to sign on it says it’s not an Apple ID!!!!

Technician's Assistant: When did you last change your password ***** Apple ID?

I don’t remember ever using that gmail email address

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Nope. What’s that.

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Nope. thanks

Submitted: 6 months ago.Category: Mac
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Answered in 3 minutes by:
12/27/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Have you tried resetting the password ***** iforgot.apple.com? What response does it give you?

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