Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I'm trying to reset my Apple password. I"m not

Customer Question
I'm trying to reset...

I'm trying to reset my Apple password

Technician's Assistant: When did you last change your password ***** Apple ID?

I"m not sure...perhaps several months ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes...It asked me for my old password ***** I do not know

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
12/26/2017
Mac Support Specialist: Byron, Computer Support Specialist replied 4 months ago
Byron
Byron, Computer Support Specialist
Category: Mac
Satisfied Customers: 3,254
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the email address used for your Apple ID ?

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I need to reset my Apple ID password. It suddenly didn't
I need to reset my Apple ID password JA: When did you last change your password ***** Apple ID? Customer: It suddenly didn't work several months ago JA: Did you try resetting through Apple's online ac… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
95 satisfied customers
I have forgotten my Apple password. About 9 months ago.
I have forgotten my Apple password JA: When did you last change your password ***** Apple ID? Customer: About 9 months ago. JA: Did you try resetting through Apple's online account reset tool? Custome… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
96 satisfied customers
Trying to either recover my password or reset it. Several
Trying to either recover my password ***** reset it … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
95 satisfied customers
I need to reset my apple password and my iCloud password.
I need to reset my apple password ***** my iCloud password … read more
Cabletech
Cabletech
High School or GED
142 satisfied customers
Trouble resetting my password for apple. A year ago. Many
Yes many many many many many times through several months. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
Need to recover the password for my Mac. For the Mac perhaps
For the Mac perhaps 5 years ago..For Apple ID,s perhaps 6 months ago … read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
Need to change apple passcode for Macbookair. Months ago Do
Months ago Do not remember as I am 80 yrs old and have memory loss … read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
I forgot my Apple password for my IPhone. Don't remember! It
No - I 'm not sure how this works... (I'm a VERY OLD senior citizen and .... … read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
How can I change my password since I don't remember it. I
how can I change my password ***** I don't remember it … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
529 satisfied customers
I updated the operating system for my iPad Air and now need
I updated the operating system for my iPad Air and now need to update all the apps. Every time I try to do that, I get a pop-up screen asking me to sign in to the iTunes Store by entering the password… read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
I'm having trouble establishing an account. Each time I try
I'm having trouble establishing an account. Each time I try to log in to the app store, or any other function, it asks for my password. But the response goes to an old email address - no longer functi… read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
My iPhone is locked and I don't know my appleID what can I
My iPhone is locked and I don't know my appleID what can I do? … read more
Jon
Jon
Bachelors Degree
624 satisfied customers
I have an older iPad and after charging it last night I have
I have an older iPad and after charging it last night I have been locked out. I am using my newer one to write to you. My problem is I have no idea what my apple password ***** I changed my email addr… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,412 satisfied customers
It will not allow me to change password using present
It will not allow me to change password ***** present password? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
95 satisfied customers
I have forgotten my password for my AppleID and the answers
I have forgotten my password ***** my AppleID and the answers to the security questions on my appleid, is is possible to recover at all. I particularly want to recover the notes I wrote on my notes … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,412 satisfied customers
I cannot log on to itunes or any App store. 1 month ago.
I cannot log on to itunes or any App store JA: When did you last change your password ***** Apple ID? Customer: 1 month ago JA: Did you try resetting through Apple's online account reset tool? Custome… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
96 satisfied customers
Want to reset password but not change id but forgot current
want to reset password ***** not change id but forgot current password … read more
Mr.Med
Mr.Med
1,089 satisfied customers
IPhone, How can I tell which iPhone? sorry not to tech
How can I tell which iPhone? sorry not to tech savvy … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
529 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x