Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

MY SON YESTERDAY made an update on the computer..Before that…

Customer Question
MY SON YESTERDAY made...

MY SON YESTERDAY made an update on the computer..Before that i did a move on that computer after that update ,i cannot open my move..

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

It is a mac

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

Yesterday we did that update and wright after i couldn't open that imovie.it like blue star.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No this is the main thing.It opens for a split second and goes back

Submitted: 1 month ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
12/26/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,576
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 1 month ago
what do you need to know more?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Is this in iMovie?

Ask Your Own Mac Question
Customer reply replied 1 month ago
i see that is to mach money to pay ,i thot that it is much less or free
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

This is a paid service. Do you want to continue?

Ask Your Own Mac Question
Customer reply replied 1 month ago
it is an iMovie
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Was the update to iMovie?

Ask Your Own Mac Question
Customer reply replied 1 month ago
no i do not want to continue ,can get my 5 dollar back
Customer reply replied 1 month ago
did you credit my card?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Not sure, but I will submit the refund.

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I've always used iMovie 8.0.6, and love it. My new Mac
I've always used iMovie 8.0.6, and love it. My new Mac 10.13.3 hates it. Videos work fine, but when I play photos they show black only. Help! … read more
Justin Johnson
Justin Johnson
Mac Genius
1,576 satisfied customers
I'm unable to save nor to export my project within iMovie
Hi I'm unable to save nor to export my project within iMovie app. The error reads that unable to open the file"1080p.mov because the file does not exist... Any help would be appreciated. I have tried … read more
Justin Johnson
Justin Johnson
Mac Genius
1,576 satisfied customers
I'm trying to share an imovie that i made and it's not
i'm trying to share an imovie that i made and it's not working and it's making me want to explode … read more
Justin Johnson
Justin Johnson
Mac Genius
1,576 satisfied customers
I'm not able to upload an iMovie to my facebook account. I
I'm not able to upload an iMovie to my facebook account … read more
Justin Johnson
Justin Johnson
Mac Genius
1,576 satisfied customers
Wondering if I can digitally change the background in iMovie
Wondering if I can digitally change the background in iMovie clips without green or blue screen … read more
Justin Johnson
Justin Johnson
Mac Genius
1,576 satisfied customers
I'm wondering how to speed up a video in the iMovie. MacOS
hi I'm wondering how to speed up a video in the iMovie … read more
Sheri
Sheri
Bachelor\u0027s Degree
231 satisfied customers
I want to start a new imovie project but need to remove old
i want to start a new imovie project but need to remove old project from the workspace … read more
Justin Johnson
Justin Johnson
Mac Genius
1,576 satisfied customers
I am trying to export a movie from imovie but this message
Hello, I am trying to export a movie from imovie but this message keeps popping up: The project could not be prepared for publishing because an error occurred. (Error in user parameter list) … read more
Kris R
Kris R
IT Manager
Computing
3,150 satisfied customers
I keep trying to export an iMovie video and as soon as i
Hi I keep trying to export an iMovie video and as soon as i click share the iMovie app crashed crashes* … read more
Mr.Med
Mr.Med
980 satisfied customers
It is an imovie 11 for mac issue. El Capitan 10.11. Trying
Trying to export a 4 minute hd movie I edited. Mac seems OK, just an imovie issue. … read more
Justin Johnson
Justin Johnson
Mac Genius
1,576 satisfied customers
I get this message when attempting to export an iMovie file
I get this message when attempting to export an iMovie file to desktop."(com.apple.Compressor.CompressorKit.ErrorDomain error -1.)" … read more
Justin Johnson
Justin Johnson
Mac Genius
1,576 satisfied customers
In iMovie when I import an mov file the footage flashes on
in iMovie when I import an mov file the footage flashes on and off … read more
Justin Johnson
Justin Johnson
Mac Genius
1,576 satisfied customers
I completed an imovie video (days of work) and tried to
Hi, I completed an imovie video (days of work) and tried to share it on vimeo. This caused some of the clips to go black and say Missing File. I re-imported all the files and they are there in the bit… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
Imovie not responding, don't want to lose my project running
Imovie not responding, don't want to lose my project running 10.6.8 … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
I made a movie in iMovie and audio plays fine there but when
i made a movie in iMovie and audio plays fine there but when I try to export it sound is distorted all on my iphone … read more
Sheri
Sheri
Bachelor\u0027s Degree
231 satisfied customers
IMovie export to file is spinning. MacBook Pro and 10.10.5.
Only today. I have reduced quality and made smaller movies, but none export. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,321 satisfied customers
Imovie, my project, the film became larger and is cutting
imovie, my project, the film became larger and is cutting off images … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
Im trying to edit gopro footage in imovie and it keeps
im trying to edit gopro footage in imovie and it keeps getting deleted and then a message comes up that says "the document imovie library 1 could not be opened. permission denied … read more
Justin Johnson
Justin Johnson
Mac Genius
1,576 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x