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Whenever I try to print from my mac lap top, the computer…

Customer Question
Whenever I try to...

Whenever I try to print from my mac lap top, the computer crashes. I can print without problems from my I phone.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessy

Technician's Assistant: When did you last update the printer driver software?

I'm not sure,a long time ago

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I also have trouble scanning

Submitted: 6 months ago.Category: Mac
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Answered in 6 hours by:
12/26/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

It sounds like a driver issue. What is your operating system?

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