Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Need to reset sons I pad he done some type of activation…

Customer Question
Need to reset sons...

Need to reset sons I pad he done some type of activation lock

Technician's Assistant: When did you last change your password ***** Apple ID?

Not sure am the original owner but don’t know password

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

It want let me do anything because of find my I pad account

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
12/26/2017
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,186
Experience: Over 10 yrs of electronics support and software development.
Verified

In cases where you have forgotten either your PIN/Password, or Apple ID Password, the only way back into the iPad is through a reset. This is for security reasons, so no one can ever just "get into" your iPad without your password.

You need to have iTunes installed on a computer to do this, so if you don't have it, click here to get it.

  1. Open the iTunes program on the computer.
  2. Connect your iPad to your computer via the USB cable.
  3. While your device is connected, follow this step:
    • Press and hold both the Home and the Power buttons at the same time. Keep holding them until you see the recovery-mode screen.
  4. When you see the option to 'Restore or Update' pop up in iTunes on your computer, choose Restore.
    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
  5. Wait for the process to finish. Then you can setup and use your device.

My goal today is to provide you with the best service possible! I sincerely ***** ***** have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Mac Question
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

If you have any follow up questions, please feel free to reply. Otherwise, please do not forget to rate my service to you at the top of the page, hopefully I have earned a 5-Star Rating :)

I hope you have a wonderful day,

Eric

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask AnswersByEric Your Own Question
AnswersByEric
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,186
5,186 Satisfied Customers
Experience: Over 10 yrs of electronics support and software development.

AnswersByEric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
IPad mini 4 was locked .i just got it by a person from let's
iPad mini 4 was locked .i just got it by a person from let's go app … read more
VAMSI GOWDA
VAMSI GOWDA
b.tech
37 satisfied customers
I can't get my iPad to activate due to the fact this is a
I can't get my iPad to activate due to the fact this is a second hand item, I don't remember exactly what my passwords were due to my TBI. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I just bought an I pad and it's been activated through
I just bought an I pad and it's been activated through another's Apple ID how do I get past that … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I need activation help. Iphone 4. It just started today the
it just started today the phone is asking fot my apple I D … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I cant get pass the activation lock. I think today when i
i cant get pass the activation lock. JA: When did you last change your password ***** Apple ID? Customer: i think today when i down loaded i tunes JA: Did you try resetting through Apple's online acco… read more
Jon
Jon
Bachelors Degree
710 satisfied customers
AFTER erase reset the device have trouble to activation
AFTER erase reset the device have trouble to activation lock … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
Activation locked. My wife bought it from someone for my
My wife bought it from someone for my daughter for her bday … read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
My I pad is in activation lock. Can't find my I'd or
My I pad is in activation lock. Can't find my I'd or password … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I still can't get it out of activation lock did factory
I still can't get it out of activation lock did factory reset like I was told. … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I Have forgotten my password. time ago. My wife is using it
my wife is using it now and we do not understand why we can not connect… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
It's saying I need to enter the Apple ID and password to
It's saying I need to enter the Apple ID and password ***** activate the phone but I don't know it cause I bought it off someone and they can't remember the password ***** the owner has the find my iP… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I purchased a used iPad for my child for Christmas but I'm
I purchased a used iPad for my child for Christmas but I'm unable to do a factory reset on it because I don't know the password ***** with the original owners email and the original owner is refusing … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Bought activation locked phone by accident on eBay. Seller
Bought activation locked phone by accident on eBay. Seller is original owner and clams he has opened a new case with Apple to try again to get phone unlocked. He says his iTunes acct got hacked and th… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My son locked his I pad an I can not get it open I am the
My son locked his I pad an I can not get it open I am the original owner and just need to reset password ***** I cloud account … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
When I opened my I pad yesterday, it showed activation lock,
when I opened my I pad yesterday, it showed activation lock, and that someone used find my iPhone to link to their apple ID, I don't even have a iPhone. I went into the support to change my ID and pas… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I am locked out. Years ago. The pad won't open for me to do
I am locked out JA: When did you last change your password ***** Apple ID? Customer: Years ago JA: Did you try resetting through Apple's online account reset tool? Customer: no, the pad won't open for… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Activation look. IPad mini. I had bought it in it was
I don't know I pay someone $10 to get it unlocked and now is axing for the original Apple ID to sign in the original … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
My child was given an iPhone 6 and didn't give her the
good evening, my child was given an iPhone 6 and didn't give her the password ***** unlock the phone because the phone is locked because it has find my phone and she can't get into the phone because o… read more
Jon
Jon
Bachelors Degree
710 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x