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My son got a new phone and forgot his password. Last night.

Customer Question
My son got a...

My son got a new phone and forgot his password

Technician's Assistant: When did you last change your password ***** Apple ID?

Last night

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No where do i get that

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Is there anything else I need to know

Submitted: 6 months ago.Category: Mac
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Answered in 1 minute by:
12/26/2017
Mac Support Specialist: Josh, Mac Support replied 6 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

Do you mean his Apple ID password?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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