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I have been getting the notice that my apple id has been…

Customer Question
I have been getting...

I have been getting the notice that my apple id has been disabled. I have reset my password ***** logged out and I still get that message. On both my I phone and I pad

Technician's Assistant: When did you last change your password ***** Apple ID?

A couple of days ago, due to the message.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No how do I do that.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Nope id don't think so

Submitted: 7 months ago.Category: Mac
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Answered in 5 minutes by:
12/26/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,707
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Customer reply replied 7 months ago
Why did that happen?
Customer reply replied 7 months ago
I think if you give me the directions I can fix it myself.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

When this used to happen to me I had to change my password ***** iforgot.apple.com and it resolved the issue.

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Customer reply replied 7 months ago
I did change my password ***** logged out and logged back on and still it did not work
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

You did it just now?

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Customer reply replied 7 months ago
No two days ago
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Try it again with iforgot.apple.com

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Customer reply replied 7 months ago
I just did and still not working. I guess I’ll give you access
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

It looks like your payment failed.

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Customer reply replied 7 months ago
Retry
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

It failed again.

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Customer reply replied 7 months ago
I just got a call from the fraud protection company and they said it should be good now
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Try it once more.

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Customer reply replied 7 months ago
Try what?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

The remote support button.

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Customer reply replied 7 months ago
It’s not giving me that option anymore
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I sent a message to the moderators to see what they say. Try reloading your page.

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Customer reply replied 7 months ago
How?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

CMD + R

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Customer reply replied 7 months ago
Well I’ve been trying but I can’t figure it out
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Did you press command + r?

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Customer reply replied 7 months ago
What is the command key?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

It may have an apple on it.

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Customer reply replied 7 months ago
On my key board?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

yes

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Customer reply replied 7 months ago
Nothing like that on my keenoard
Customer reply replied 7 months ago
Keyboard
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

What are the keys left of the space bar?

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Customer reply replied 7 months ago
A microphone and emoji and the abc 123
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Ok. On your device go to iforgot.apple.com

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Customer reply replied 7 months ago
I did that and so it said I would hear back within 24 hours
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Did it say your account would be recovered in 24 hours?

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Customer reply replied 7 months ago
I assume we are done?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

This ticket will stay open for a few days. I can help you once the time period has passed. You will be able to go to iforgot.apple.com and reset your password ***** and I can help you, ok?

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Customer reply replied 7 months ago
Sounds great thanks
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

You are most welcome!

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