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I received a message from Apple indicating someone changed…

Customer Question
I received a...

I received a message from Apple indicating someone changed my password.it was not me. I think I was able to change the pass code on my i-phone. But I am not able to change it on my lap-top. My id is:

Technician's Assistant: When did you last change your password ***** Apple ID?

I received a message from Apple indicating someone changed my password.it was not me. I think I was able to change the pass code on my i-phone. But I am not able to change it on my lap-top. My id is***@******.***

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes. I am not what you would call savvy on any device. I am going to need step by step.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I changed my Apple id and password ***** on my phone. Is there anything else to do?

Submitted: 7 months ago.Category: Mac
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Answered in 3 minutes by:
12/26/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,689
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Are you able to sign in to appleid.apple.com?

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