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I have a file that is locked how do I unlock it? I have a…

Customer Question
I have a file...

I have a file that is locked how do I unlock it?

Technician's Assistant: What exactly are you having trouble accessing?

I have a file that is locked How do I unlock it. It is a QuarkXpress file 2017

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

MacBook Pro

Submitted: 6 months ago.Category: Mac
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Answered in 6 minutes by:
12/26/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,479
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Typically files are only locked when they are in use. Is the file local to your machine?

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Customer reply replied 6 months ago
what? file local to your machine? It is on my computer
Customer reply replied 6 months ago
what is going on?
Customer reply replied 6 months ago
can you tell me how I can fix it?
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Did you request remote support?

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Customer reply replied 6 months ago
I gave you my information
Customer reply replied 6 months ago
You would not have started if I didn't give you my information
Customer reply replied 6 months ago
NO I will not give it again and I will report you sa a scam
Customer reply replied 6 months ago
I wil tell my bank not to pay you anything
And QuarkXpress also
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

We are not a scam. So there is that, but sounds like you don't want help anyhow. Please let me know if that is the case so I can go help someone else who wants it.

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Customer reply replied 6 months ago
I have a file that is locked how do I unlock itI talked to my bank and they say their is no block on my account and it can be paid
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Go ahead and request the service again so I can connect remotely.

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Customer reply replied 6 months ago
I would like the remote service to unlock my file
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Have you selected it again so that I can proceed?

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Customer reply replied 6 months ago
selected what?
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Remote service.

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Customer reply replied 6 months ago
how do I do that on this form
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Is there a button for Secure Remote Assistance?

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Customer reply replied 6 months ago
but no action view ofer
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

That is odd.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Do you have another browser you can view this page in? I find Firefox causes problems, but Safari works. Sometimes only Chrome works.

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Customer reply replied 6 months ago
I am using Safari
Customer reply replied 6 months ago
I have Google Chrome
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Try it in Chrome.

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Customer reply replied 6 months ago
I am in Chrome but it is the same
Customer reply replied 6 months ago
You have an unclaimed offer!
Secure Remote Assistancethis is in the box . View offer
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

What happens when you view offer?

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Customer reply replied 6 months ago
nothing
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

I sent the moderators a question. Lets see what they have to say.

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Customer reply replied 6 months ago
Are you still threr
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

I am.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

have you got any emails regarding the matter?

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Customer reply replied 6 months ago
Yours
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

No about remote service.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Someone has sent you a message other than me about remote service. Have you correct it so we can continue?

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Customer reply replied 6 months ago
I CONTACTED MY BANK AND THEY SAID THEIR WAS NO PROBLEM
Customer reply replied 6 months ago
I clicked onto view Offer again and this screen came back up
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Can you select the offer?

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Customer reply replied 6 months ago
NO this screen is the only thing I have
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

I am not sure what to do. You could open another question and I could try and refund this one. Maybe then we would be able to get it to work.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

To ask me a question you do it here.

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Customer reply replied 6 months ago
This one from you
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Did you submit another question?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

I see two questions and no new ones... try it again.

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Customer reply replied 6 months ago
I only have the one problem that I have not gotten an answer for
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