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Won’t charge. Shows dead battery when plugged in then goes…

Customer Question
Won’t charge. Shows dead...

Won’t charge. Shows dead battery when plugged in then goes blank. After a couple of hours no charge. Hold down home and power the Apple appears then my home screen will appear for a second then goes blank.

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Apple device?

No sure

Submitted: 4 months ago.Category: Mac
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Answered in 21 minutes by:
12/26/2017
Mac Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Mac
Satisfied Customers: 1,718
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

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Mac Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

May i know which Apple device you are using?

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Customer reply replied 4 months ago
iPad Air 2
Mac Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Does it show its charging when plugged in?

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Customer reply replied 4 months ago
The charging icon will apper briefly
Mac Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Do you have a different charger which we can check with?

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Customer reply replied 4 months ago
Have tried several
Mac Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Then most probably its a faulty battery.

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