Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My son uses the finger id passcode and the phone didn't

Customer Question
My son uses the...

My son uses the finger id passcode and the phone didn't recognize his finger and he forgot his numeric passcode and is now locked out of his phone. can you help unlock it?

Technician's Assistant: When did you last change your password ***** Apple ID?

We just got the phone last week so it was set up at that time

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I am not sure how to do that

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 52 minutes by:
12/26/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 458
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the model number of the phone?

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
In 2016, I unlocked my iPhone 6-do I need to unlock it
In 2016, I unlocked my iPhone 6-do I need to unlock it again? … read more
Terry White II
Terry White II
Mac+ Advisor
Associates
34 satisfied customers
I am locked out of my iphone because I can't remember my
I am locked out of my iphone because I can't remember my passcode. Can you help me with this? … read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
Forgotten password. Don't remember. The phone I am taking to
The phone I am taking to you about is my Mother in law's. I am contacting you on my phone. Should we contact you using her phone?… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I got the phone from my son who's in army in Germany, and he
I got the phone from my son who's in army in Germany, and he forgot the password ***** the Apple phone … read more
Cris
Cris
60 satisfied customers
Account locked an unable to unlock my son ipod. I haven't
Account locked an unable to unlock my son ipod JA: When did you last change your password ***** Apple ID? Customer: I haven't changed it he just got it for Christmas JA: Did you try resetting through … read more
Jon
Jon
Bachelors Degree
622 satisfied customers
Traded in old iPad last week for a new iPad. New iPad has
traded in old iPad last week for a new iPad. New iPad has activation lock … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My child was given an iPhone 6 and didn't give her the
good evening, my child was given an iPhone 6 and didn't give her the password ***** unlock the phone because the phone is locked because it has find my phone and she can't get into the phone because o… read more
Jon
Jon
Bachelors Degree
622 satisfied customers
My son's phone is locked out and we need get it up and
My son's phone is locked out and we need get it up and running for him again. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,507 satisfied customers
I just updated my iPhone, it is the middle of the night and
I just updated my iPhone, it is the middle of the night and I entered a passcode. I do not remember the passcode. How do I change the passcode? I cannot get into my phone, I am now locked out for 1 ho… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,412 satisfied customers
I have an apple iPad and activated the finger print sign. I
I have an apple iPad and activated the finger print sign. I forgot my password ***** now I am locked out of my iPad. How do I unlock it and then I want to remove this finger print app. … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
My son passed away 3 days ago and I would like to be able to
My son passed away 3 days ago and I would like to be able to get into his apple laptop and his iphone to get photos and other things for our celebration of his life. I have no idea what his passwords … read more
Mike
Mike
Mac Medic
8,555 satisfied customers
I'm trying to buy an app for my IPhone and Touch ID keeps
I'm trying to buy an app for my IPhone and Touch ID keeps coming up. I didn't even implement touch ID to my knowledge and now I can't even buy an app from Apple because it doesn't recognize my finger … read more
Matt Krause
Matt Krause
Apple Technology Specialist
B.S.
I forgot my apple passwords think I am locked out, About a
Apple reset but it wouldn't do anything after I entered my ID … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
839 satisfied customers
Well its my nephews phone, it has locked up and we don't
Well its my nephews phone, it has locked up and we don't know how to go about getting it unlocked. I am his aunt. … read more
Dr. Bell
Dr. Bell
Computer Specialist
Technical School Training/Certified
86 satisfied customers
I went to use my iPhone this morning bought through Optus 5
I went to use my iPhone this morning bought through Optus 5 years ago and it has an activation lock on it and asking for my Apple ID and password ***** I have no idea what that is as I don't think I'v… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
962 satisfied customers
I have an apple Iphone 6 plus. i updated my phone to ios10.
hi I have an apple Iphone 6 plus . i updated my phone to ios10 . then i tried to download my pics from my phone. On my apple mac computer is says, "can not access photos because i need to unlock my ph… read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
How do I cancel an order? I have tried to use iTouch and the
How do I cancel an order? I have tried to use iTouch and the program will not accept my fingerprint. Just says "Try again" then it locks. Help Bill Dunn… read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
My Ipad won't let me unlock it, and when I touch the slide
my Ipad won't let me unlock it, and when I touch the slide button, Seri just repeats unlock, … read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x