Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My son locked his I pad an I can not get it open I am the…

Customer Question
My son locked his...

My son locked his I pad an I can not get it open I am the original owner and just need to reset password ***** I cloud account

Technician's Assistant: When did you last change your password ***** Apple ID?

I have multiple devices this one I’ve had for three years really not sure

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Doesn’t offer help just says activation lock

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 16 minutes by:
12/26/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID or iCloud ID? So that we can go ahead and check what are the reset option available.

Ask Your Own Mac Question
Customer reply replied 6 months ago
I have one but not for this device
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago
Could you please tell me that the Apple ID?
Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Karthik Your Own Question
Karthik
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
519 Satisfied Customers
Experience: Senior Engineer at CSS Corp

Karthik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
We have been trying to get my password for about month now
we have been trying to get my password ***** about month now its I cloud acoount and now my I pad is locked … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I just bought an I pad and it's been activated through
I just bought an I pad and it's been activated through another's Apple ID how do I get past that … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I need activation help. Iphone 4. It just started today the
it just started today the phone is asking fot my apple I D … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I cant get pass the activation lock. I think today when i
i cant get pass the activation lock. JA: When did you last change your password ***** Apple ID? Customer: i think today when i down loaded i tunes JA: Did you try resetting through Apple's online acco… read more
Jon
Jon
Bachelors Degree
711 satisfied customers
My ipad is not letting me sign in. I'd like to talk to
My ipad is not letting me sign in. I'd like to talk to customer support. … read more
Karthik
Karthik
Mac Enthusiast
Bachelor of Engineering
519 satisfied customers
AFTER erase reset the device have trouble to activation
AFTER erase reset the device have trouble to activation lock … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
It got disable due to too many wrong passcodes so we got it
Ok it got disable due to too many wrong passcodes so we got it factory reset and should just put Apple ID in but it keeps saying it's wrong and it has an activation lock message which also says this d… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I am the 2nd owner of the Apple iPhone S4. The phone is
I am the 2nd owner of the Apple iPhone S4. The phone is locked and require the Apple Password ***** open. The Apple Password ***** ***** by the 1st owner and I don't know the password. Please assist t… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My ipad says activation lock is showing and wants username
My ipad says activation lock is showing and wants username and password. When I enter them it says it's not right and cannot be used to unlock this ipad. I have never been able to use the cloud becaus… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I just get this phone for my son for xmas but it is lock by
hi I just get this phone for my son for xmas but it is lock by old owner I don't have a way to talk to them what can I do? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Bought activation locked phone by accident on eBay. Seller
Bought activation locked phone by accident on eBay. Seller is original owner and clams he has opened a new case with Apple to try again to get phone unlocked. He says his iTunes acct got hacked and th… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My husband cannot sign into his ipad. We have tried to reset
My husband cannot sign into his ipad. We have tried to reset his password ***** keep getting a message "Activation Lock" which requires his original password ***** was used when he set up his account.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I had to restore my ipad and now it's saying it is
I had to restore my ipad and now it's saying it is Activation Lock. The attached to the original activation is no longer valid and I don't have the password. … read more
Edward Dorsey
Edward Dorsey
Technician
Associate Degree
30 satisfied customers
I am locked out. Years ago. The pad won't open for me to do
I am locked out JA: When did you last change your password ***** Apple ID? Customer: Years ago JA: Did you try resetting through Apple's online account reset tool? Customer: no, the pad won't open for… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Have a Bauhn laptop wife and son changed the login password
have a Bauhn laptop wife and son changed the login password ***** promptly forgot details. We have tried everything including taking to local comp store who charged $50 and could not open. My son desp… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Question : when your I pad says Activate iPad and you know
Question : when your I pad says Activate iPad and you know the Apple ID but can't remember the past word as it was set up by your wife who has passed away what do you do?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
How do you unlock an iCloud? I am going to buy an iCloud locked
How do you unlock an iCloud? I am going to buy an iCloud locked iPad Air 2 which is I cloud locked… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I purchased a 16 GB iPad on eBay. Can not get through Apple
I purchased a 16 GB iPad on eBay. Can not get through Apple ZiD or password. Unable to locate original owner. How can I by pass this?… read more
Cris
Cris
60 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x