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ITunes don’t want to made a purchases. ITunes don’t want to…

Customer Question
ITunes don’t want to...

ITunes don’t want to made a purchases

Technician's Assistant: When did you last update iTunes?

ITunes don’t want to made a purchases

Technician's Assistant: What have you tried so far with your iTunes?

Yep

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

That’s all what I got now

Submitted: 6 months ago.Category: Mac
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Answered in 1 minute by:
12/25/2017
Mac Support Specialist: Jason Jones, Mac Technician replied 6 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,236
Experience: Several years of supporting Mac systems.
Verified

Hello,
I look forward to helping you today.

How may I help you today? It sounds like you may be having an issue with making a purchase from within iTunes.

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 6 months ago
They say my at my Apple ID has Has been disabled
Mac Support Specialist: Jason Jones, Mac Technician replied 6 months ago

I am sorry to report, but it appears that your bank or credit card company is blocking the payment. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Accept this Offer" button once more to accept.

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Customer reply replied 6 months ago
OK man thank you
Mac Support Specialist: Jason Jones, Mac Technician replied 6 months ago

Thank you

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Customer reply replied 6 months ago
Hey Jason man
Customer reply replied 6 months ago
Apple ID is disabled
Customer reply replied 6 months ago
I ready called to the bank and they say it is not probably to co I ready called to bank ok in not a problem with the card
Mac Support Specialist: Jason Jones, Mac Technician replied 6 months ago

It is not a problem with the "card". The problem is that they put a block on the payment. Did you ask them to remove the block?

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Customer reply replied 6 months ago
Let me try again thank you
Mac Support Specialist: Jason Jones, Mac Technician replied 6 months ago

Thank you very much :)

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Customer reply replied 6 months ago
Ok tanks
Mac Support Specialist: Jason Jones, Mac Technician replied 6 months ago

Thank you

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Customer reply replied 6 months ago
Hey man they remove the block by they still doing the same team
Mac Support Specialist: Jason Jones, Mac Technician replied 6 months ago

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

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Customer reply replied 6 months ago
Ok, tanks
Mac Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,339
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hello, I see the previous expert has left the conversation.

My name is***** will try my best to help you with your question.

To remove the block and recover your Apple ID account, go to:

https://iforgot.apple.com/password/verify/appleid

--------------------

Happy Holidays!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

--------------------

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