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Just went to sign on to FaceTime. Got msg saying I need to…

Customer Question
Just went to sign...

Just went to sign on to FaceTime. Got msg saying I need to put in new Apple ID or password. Cannot do it unless I go to Apple I'd.com

Technician's Assistant: When did you last change your password ***** Apple ID?

I think it was last July

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

How to I get to it ...from FaceTime? If so, it wouldn't let me.

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Not at this time, thanks!

Submitted: 7 months ago.Category: Mac
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Answered in 7 minutes by:
12/25/2017
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

May I know which Apple device are you using is it iPad,iPhone?

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Customer reply replied 7 months ago
No thanks, ***** ***** know how to do it. IPad
My "no thanks" question was to the "Security connect" question below.
I am on an Ipad
Customer reply replied 7 months ago
Is anybody helping me? I don't understand what's happening.......
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

May I know if you have your Apple ID?

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Customer reply replied 7 months ago
Ok, sorry for sending to you! I will go to settings and get this info.
Hi Aparna. I'm back from settings, but it won't let me in to the IPad info as my Apple ID apparently is wrong?!
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

If you have Apple ID you can follow this step in order to register to Facetime:

If you're using an iPad register your email address by tapping Settings > FaceTime > Use your Apple ID for FaceTime, and sign in with your Apple ID.Let me know if it works for you.

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Customer reply replied 7 months ago
Ok will try that.....
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

Please try and let me know.

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Customer reply replied 7 months ago
I've tried what you suggested but FY still says my Apple ID or password ***** failed verification...
Customer reply replied 7 months ago
Oops, FY should say FaceTime....
Customer reply replied 7 months ago
Hello? Is anybody still on lone with me?
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

Okay, may i have your Apple ID so that i can check for the password ***** options from my side?

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Customer reply replied 7 months ago
On LINE! Not lone.....
Is there someone there helping me?????
I guess I'll just sign off of your site as it's been WAY longer than 8 minutes. Thanks for trying though....
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

I understand your concern you can try to reset the password ***** your apple ID by going to this link https://iforgot.apple.com/password/verify/appleid and follow the onscreen instructions and then try to register facetime again with your Apple ID and see if it works.

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