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Cannot get mail connection to the server failed. I am 76 and…

Customer Question
Cannot get mail connection...

Cannot get mail connection to the server failed

Technician's Assistant: Does your network appear in the Wi-Fi list on your Apple device?

I am 76 and am very computer and I phone illrtate

Technician's Assistant: Which lights are solid and which are blinking on your router?

I am lokking at my iPhone is the problem on both you think

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Well put him on and he can ask me the questions

Submitted: 6 months ago.Category: Mac
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Answered in 14 minutes by:
12/25/2017
Mac Support Specialist: GeekGal, Computer Support Specialist replied 6 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Mac
Satisfied Customers: 1,797
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there! My name is*****'m sorry that you're having this trouble and I'm sorry that you have had to wait a bit for an answer. It would be my pleasure to assist you. What is your email address (just the part after the @sign)? Are you able to access your email on your computer but not on your iPhone, or are you not able to access it all?

Ask Your Own Mac Question
Customer reply replied 6 months ago
I gave you my visa number for a $5.00 fee to ask a question to a tech guy. I was not connected to anyone and I just
noticed that my Visa was charged another $45.00 Please refund the $45,00 dollars I never was connected to an
expertand no service was received Paul email***@******.***
Customer reply replied 6 months ago
After I did not connect to any one but you I contacted my internet provider and he solved the issue for me
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