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Just got my iPad brand new and I can’t set it up because of…

Customer Question
Just got my iPad...

Just got my iPad brand new and I can’t set it up because of my “Apple ID”. Having trouble. Can you help?

Technician's Assistant: What Operating System (OS) are you running on your iPad?

I don’t know.

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Just basic set up.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No just what to do can they call me? I’m not very technical

Submitted: 6 months ago.Category: Mac
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Answered in 5 minutes by:
12/25/2017
Mac Support Specialist: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Mac
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Suhasini Velu,
 replied 6 months ago

It seems like you are locked out of the Apple ID without the password. You can reset the password ***** the Apple account and use it for your new iPad.

Please follow this steps and it will help you in resetting the password

1. You should be able to reset your password ***** the site: http://iforgot.apple.com/

2. Enter your Apple ID and click Continue.

3. Select Email authentication followed by Next.

4. Check your email and there should be a message from Apple with instructions on how to reset your password.

5. If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

6. Enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

7. If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

8. Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

9. Once you have the ID and password, restart your iPhone and sign in.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

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