Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I use Mac mail (High Sierra 10.13.2. On my contact list I…

Customer Question
I use Mac mail...

I use Mac mail (High Sierra 10.13.2. On my contact list I have a distribution group of about 60 names. I had been a verizon user but was switched to AOL. Everything worked fine for a couple of months. About Dec 1 my mail access disappeared. I can get to it directly through AOL, but cannot access my distribution list from there. Help please!

Technician's Assistant: When did you last change your password ***** Apple ID?

Not in a while

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Nope. Will i need to change it for all my Apple stuff? and how do I get to that tool? Sorry I have only been a mac user for 6-8 months.

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Hope not!

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 19 hours by:
12/26/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

If you select secure remote assistance I can help put your mail back to the way it should be. As long as you can access your mail in the web you will be able to access it in Mac Mail.

Ask Your Own Mac Question
Customer reply replied 6 months ago
Justin, if you are still available I can do remote, though Im not sure I remember how!
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

I am available for remote. Have you selected that option?

Ask Your Own Mac Question
Customer reply replied 6 months ago
It says I need to update payment info, I just did yesterday, and it won't stay on screen for me to see what it wants
Customer reply replied 6 months ago
I did select remote assistance
Customer reply replied 6 months ago
what should i do?
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

try updating it again, maybe?

Ask Your Own Mac Question
Customer reply replied 6 months ago
I got to it through edit settings and redid credit info, but doesn't seem to help
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Have you selected the service again after updating?

Ask Your Own Mac Question
Customer reply replied 6 months ago
I finally have the secure remote box available. I can come back later when you are available. Time?
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Same thing. Has anyone reached out to resolve this besides me?

Ask Your Own Mac Question
Customer reply replied 6 months ago
no
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

That seems frustrating. I do not know if I am of much help from here.

Ask Your Own Mac Question
Customer reply replied 6 months ago
OK Thanks for trying. I will give up for now!!
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Ok. Have a wonderful day!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a MacBook running on OSX 10.9.5. I would like to
I have a MacBook running on OSX 10.9.5. I would like to upgrade to the newest possible version. Updates were handled through my school. I just retired and do not have access to that server. I need to … read more
John Holland
John Holland
Bachelor\u0027s Degree
20 satisfied customers
I recently purchased a HDMI switch to accomodate my MAC
Hello my name is***** recently purchased a HDMI switch to accomodate my MAC mini, my blue ray and fire stick. When I turn on , switch sees the blueray and the fs sometimes it sees the Mac then it disa… read more
Jon
Jon
Bachelors Degree
710 satisfied customers
Can I run LumenRT on my iMac that is running 10.13.2, 4.2
Can I run LumenRT on my iMac that is running 10.13.2, 4.2 Ghz core 17 processor, 16 gig 2400 Mhz ddr4 memory, Radeon pro 580 8 gig graphics card, D25V90DEJ1GQ … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I have a Pro Mac system and macOS High Sierra v 10.13.2 when
I have a Pro Mac system and macOS High Sierra v 10.13.2 when I use or go to Contacts and want to add another one after putting the name in and move onto adding phone it drops out and will not hold the… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
Mac Pro (Mid 2012) 2 x 2.4 GHz 6-Core Intel Xeon. I just
My programs have been running infinitely slower since the install and first update to that install … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I cannot open existing documents in either pages or numbers,
Hi, I cannot open existing documents in either pages or numbers, and I cannot save new documents in either … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I run Pandora from my macbook to external speakers via Apple
I run Pandora from my macbook to external speakers via Apple TV. Sound then cuts off from the external speakers after about 10 minutes. Do you know if there is a fix for this? … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I bought a new rosegold 12"macbook at Manchester Airport
HI, I bought a new rosegold 12"macbook at Manchester Airport Terminal 3 on Dec 31, 2017. The space bar keeps sticking and double spacing when I don't want . it . to and somehow put . a full stop where… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
513 satisfied customers
My outgoing emails are stuck in my Outbox. A couple of weeks
My outgoing emails are stuck in my Outbox JA: When was the last time you updated the Operating System (OS) on your Mac or device? Customer: A couple of weeks ago. I have High Sierra 10.13.2 JA: Anythi… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
SA while back I lost contact with my neat desktop. I have
sA while back I lost contact with my neat desktop. I have scads of receipts to enter, and am rebuffed. What am I doing wrong? … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I have Nikon p610 and would like to transfer to my Mac Air.?
I have Nikon p610 and would like to transfer to my Mac Air. ? software … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
0) I am on travel. At home I have Mac 27 inch with Roboform.
0) I am on travel. At home I have Mac 27 inch with Roboform … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
1. My dock disappeared from my mac it gets stuck when I am
1. My dock disappeared from my mac it gets stuck when I am trying to load the upgrade … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
HOW DO I RESTORE MY USER ID AND PASSWORD. I HAVE HAD AN
HOW DO I RESTORE MY USER ID AND PASSWORD. I HAVE HAD AN UPDATE AND RESTORE DONE AND THEY BOTH HAVE BEEN CHANGED. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I'd like to schedule a tech support call back for a prior
I'd like to schedule a tech support call back for a prior (today) tech support episode. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
Can't get Mac os High Sierra 10.13.2 to recognize M-Audio
Can't get Mac os High Sierra 10.13.2 to recognize M-Audio fast track pro_osx_1_8_0.dmg interface. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
My display icon disappeared in System preferences. Well this
My display icon disappeared in System preferences. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I had a distribution list on our IMAC and for some reason it
I had a distribution list on our IMAC and for some reason it has disappeared . … read more
Julien Pabion
Julien Pabion
Apple Certified Support Professional mac
BTS Informatique de Gestion
27 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x