Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I can't remember my passcode... I have tried to get steps to…

Customer Question
I can't remember my...

I can't remember my passcode... I have tried to get steps to follow, but I am even more confused. I am 73 years old...

Technician's Assistant: When did you last change your password ***** Apple ID?

It's my passcode

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

What is that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Not sure

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 35 minutes by:
12/25/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the model number of the device?

Ask Your Own Mac Question
Customer reply replied 6 months ago
6s
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you have any backup of your iPhone in iCloud or Computer? The reason why I am asking is we can go ahead and try doing reset on the iPhone which will erase all the data and the password. If you have a backup, we can restore the data and contact back to your iPhone.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I cannot get into my iPhone. It will not accept my passcode.
I cannot get into my iPhone. It will not accept my passcode. … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
18 satisfied customers
Can't unlock, iPad was given to me by my son and he can't
can't unlock, iPad was given to me by my son and he can't remember password … read more
Inder
Inder
Bachelor's Degree
37 satisfied customers
Does this service cost anything. Ipod. Forgot passcode.
forgot passcode. about 2 years old touch, like new I never used it … read more
Karthik
Karthik
Mac Enthusiast
519 satisfied customers
Recently I had to update settings on one of my two IPads and
Recently I had to update settings on one of my two IPads and do a passcode. Now I'm bonkers with trying to get that IPad to open. I keep getting shut out. My second IPad gave me a passcode today so I … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I'VE LOCKED IT AND CAN'T REMEMBER THE PASSCODE, I got it
i just put a passcode in a few hours ago and then took a nap. I woke up and couldn't remember the passocde. I haven't tried any troubleshooting because I have no ideaa how … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I gave my father in law my old cell phone (6)But he can't
I gave my father in law my old cell phone (6)But he can't set it up, because my password ***** ***** And I can't reset it, because I no longer use that e-mail.I really want him to have it … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I need to set my ipad to factory setting my my grand kids
I need to set my ipad to factory setting my my grand kids have wreck it … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I downloaded an app for my phone. It then asked for my code
I downloaded an app for my phone. It then asked for my code which I put … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Last night my phone prompted me to do an upgrade, I was so
Last night my phone prompted me to do an upgrade, I was so tired and just said yes.... when the upgrade finished I was prompted to answer questions... I was asleep and remember trying to answer them b… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I can't remember my pass code I need help. S. It doesn't do
It doesn't do anything and I want to change my pass code to something that I can rember I'm old … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I have an older model of iPad and haven't used it in 2
I have an older model of iPad and haven't used it in 2 years. I need to change the name to mine and don't remember my passcode. I also won't charge via PC. … read more
Cris
Cris
60 satisfied customers
All of a sudden I can't get into ipad because it asks for
All of a sudden I can't get into ipad because it asks for passcode which was never set up … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I set up my iPad with only the Touch, not a passcode. Now I
I set up my iPad with only the Touch, not a passcode. Now I am having trouble loading VPN, or even trying to input a passcode because it all requires a passcode. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
How can I get into my iPad that I haven't used in awhile if
How can I get into my iPad that I haven't used in awhile if I have forgotten passcode … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
How can I enable my Apple id, Don't remember, Don't think
Tried to reset password ***** reallynittoosmart about this stuff I am 73 years old … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I restored from backup and my wife's apps and phone details
I restored from backup and my wife's apps and phone details are now on my phone and all of my apps and data has gone. I have tried to select "erase all content and settings" from the general settings … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I must have an early version of the iPad because in attempting
I must have an early version of the iPad because in attempting to download an app entitled "Breviary: Book of Catholic Prayers" for $2.99 I keep getting the following message when I press "BUY APP": "… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
My nine year old cant remember his passcode and we have tried
My nine year old can't remember his passcode and we have tried everything and now it just says its disabled and to attach it to itunes, which we did, but it can't restore it due to the password. Can a… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x