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Merry Christmas to you this device November month I sign out…

Customer Question
Merry Christmas to you...

Merry Christmas to you this device November month I sign out of my account and Apple ID I was use is***@******.***, so I send this device to my wife and them she told me that the device got an account and this account were an old account I that I finish using a long time and I can’t remember that password

Technician's Assistant: When did you last change your password ***** Apple ID?

The Apple ID***@******.*** start using that ID when I bought this phone last year July

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

When I send the to my wife they try to download what’s app and it start calling for verification for the account***@******.***

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No mam I just want to Change this account over to my wife account because I bought a iPhone 6 Plus and the Apple ID is***@******.***

Submitted: 6 months ago.Category: Mac
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Answered in 7 hours by:
12/26/2017
Mac Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,339
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 6 months ago

To recover your Apple ID password, go to:

https://iforgot.apple.com/password/verify/appleid

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

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