Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My ipat itunes purchase was not delivered. My itunes

Customer Question
My ipat itunes purchase...

My ipat itunes purchase was not delivered

Technician's Assistant: When did you last update iTunes?

My itunes purchase wasn’t delivered

Technician's Assistant: What have you tried so far with your iTunes?

I purched it but not delivered

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Just why and how do i fix it

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 hours by:
12/25/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is name of the app or Music that you have purchased?

Ask Your Own Mac Question
Customer reply replied 6 months ago
Eminem revival album
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Can I have your apple ID alone?So that I can try to check with my resource and I will get back to you.

Ask Your Own Mac Question
Customer reply replied 6 months ago
where is my purchase
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Could you please provide me the Apple ID? The Reason why I am asking is I will be checking with my resource and I will let you know.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
For one month haven't been able to send either pictures or
For one month haven't been able to send either pictures or attachments, it doesn't even tell that it wasn't delivered. If I send email it's ok , but if I send any attachment nothing is delivered. I ha… read more
John Castle
John Castle
BSC in Computing Network Management and Design
140 satisfied customers
I have been trying with no success to cancel my apple itune
I have been trying with no success to cancel my apple itune subscription. I have used the online info to do so, however that has failed. Due to the fact when I get to the “tap cancellation” I do not h… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I purchased a gift card for my girls bday she tells me she
I purchased a gift card for my girls bday she tells me she needs an itunes card how can i exchange i bought with apple pay … read more
Mr.Med
Mr.Med
1,188 satisfied customers
It says it's not activated properly I took it back to the
It says it's not activated properly I took it back to the store they said it was activated on their behalf … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I can't purch a game on my phone. I phone 6plus iOS 11.25.
Reboot it keeps telling me too contact you guys I put my card in as well … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I need help to transfer music from iphone to ipod. I have
I have the latest update on my iphone just last week … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Trying to make purchase in iTunes but comes up as "your
trying to make purchase in iTunes but comes up as "your apple ID has been disabled" please assist me, thankyou … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I think someone has hacked into my phone /iPad telling me I
I think someone has hacked into my phone /iPad telling me I now have a two-factor authorization and to enter a code … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I cannot update my iPad software even tho it says connected.
I cannot update my iPad software even tho it says connected. When I try it kicks back not connected to internet … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My new iPad Pro does not recognize my passcode that I just
My new iPad Pro does not recognize my passcode that I just entered … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Back again with ipad problem. I read your reply and would
Back again with ipad problem. I read your reply and would like to have you do the process for $18.00. By mistake I hit the sign up key for further information. I don't want that....Waiting to hear fro… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
Itunes says I cant make a purchase. I have changed all the passwords
Itunes says I can't make a purchase. I have changed all the passwords on computer, ipad, Iphone and icloud..… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I Just purchasd a book Jim Cramer Stay Mad for Life for $17
I Just purchasd a book "Jim Cramer Stay Mad for Life" for $17 plus, I just received my itune charge for $37 plus??? I though I listen to audio part to see if I wanted it, then went ahead and purched i… read more
Tom
Tom
3 years college
642 satisfied customers
I my nameis Dennis Green and I have lost my itunes purches
I my nameis XXXXX XXXXX and I have lost my itune's purches from my music libary, could you please re geant me my libary? The missing gongs where previous purcheses from my 3G iphone however, the purch… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an old Ipod that is associated with an inactive email
I have an old Ipod that is associated with an inactive email address/itunes account therefore I can not transfer the songs from it to my new itunes account.... HOW could I possibly accomplish this?? I… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Dear sirs Someone has hacked into my itunes account and purched
Dear sir's Someone has hacked into my itunes account and purched an item the recept number is XXXXX please contact me ASAP my email address [email protected] I have put trust in you and that I have a … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
iTunes prompted me to upgrade my 245 or so songs of my purchased
iTunes prompted me to upgrade my 245 or so songs of my purchased music library. I was charged for this upgrade. Now, it keeps telling me that my computer is not authorized to play them. I enter my pas… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
my I tunes keeps comming up with this account has been disabled
my I tunes keeps comming up with this account has been disabled so I called and they changed my password. it did the same thing today so I changed my password XXXXX now none of my purched music will p… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x